Since the redevelopment of Ocean House in 2010, new hotels and restaurants have slowly begun to join our collection. Each of these a destination in its own right, all have their own names and personalities, and are managed by teams who regard their properties as "their" properties and are engaged and encouraged to contribute new ideas. Although unique in character, each property shares a passion for the values that define our collection and its special promise to our guests.
Each hotel and restaurant shares this philosophy: Exceptional, discreet and professional service is an essential part of the experience, ensuring that all customers feel like honored guests rather than paying visitors.
Our brand character is our unique style, and it relates to every aspect of the guest experience: our product, our processes, our architectural and interior design, our identity, our marketing, and, most importantly, our people. They shape the way we do things, and they are at the center of what differentiates us from our competitors. Whether in the kitchen, dining room or administration, our motivation is creating memorable experiences for one another and for our guests. We ask that our associates take initiative, act with integrity and humility and work together to uphold and build upon our standards.