Corporate OverviewThe Procaccianti Group (TPG) currently owns and/or operates 64 hotels in 24 states and employs approximately 8,000+ people from coast to coast with 120 professionals based at the corporate headquarters in Rhode Island.
TPG is seeking energetic, service-oriented individuals to participate in the strong growth that we are experiencing. With 50 years of real estate and hospitality management, our available positions are as diverse as our business ventures. TPG offers a wide variety of managerial and entry level positions with a competitive/attractive salary, 401k & benefits.
What You Will Be Doing
- Process guest check-ins andfollowing the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
- Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
- If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
- On time and at work when scheduled and in proper uniform.
- Attend department meetings as scheduled.
- Consistent professional and positive attitude and actions when communicating with guests and associates.
- Comply with policies and procedures.
- Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
- Check with manager / supervisor before leaving work area for any reason.
- High school education or equivalent experience.
- Guest service, basic accounting, and familiarity with hospitality industry practices preferred.