JOB OVERVIEW Transport guests in a prompt, friendly and courteous manner using safe driving practices.
REPORTS TO Front Office ManagerBell Captaiin
ESSENTIAL JOB FUNCTIONS
1.Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
2.Park guest vehicles andor retrieve valet parked guest vehicles in a timely and courteous manner use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout the hotel in response to customer needs.
3.Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers.
4.Respond immediately to customer inquiries regarding hotel features, services and assistance. Provide clear and understandable directions to hotel facilities and nearby attractions.
5.Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.
6.Listen, understand and respond immediately to guest and associate inquiries and requests for assistance.
7.Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
8.Clearly communicate the features, and services of the hotel facilities.
9.Comply with attendance rules and be available to work on a regular basis.
10.Perform any other job related duties as assigned.
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills andor improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associates supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise each associate remains, at all times, an at will associate.
REQUIRED SKILLS AND ABILITIES
Must have a Valid Drivers License
Must have the ability to communicate in English.
Self-starting personality with an even disposition. Maintain a professional appearance
Must be willing to pitch-in and help co- workers with their job duties and be a team player. Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.
Ability to drive vans, limousines and automobiles.
Have an excellent driving record as verified by a Motor Vehicle Report.
Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
Ability to grasp, lift andor carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. Ability to stand, walk andor sit and continuously perform essential job functions. Perform tasks requiring bending, stooping, kneeling andor walking.