Vacation Rental Care Specialist

Vail Resorts

Location: US - CO - Keystone

Aug 1, 2017
Vail Resorts
Employer
Job Details

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

Keystone Resort Property Management is the premiere property management company in Keystone Resort, providing comprehensive management services to both homeowner associations as well as individual homeowners renting their units on a short term basis.  This Vacation Rental Care Specialist supports the Vacation Rental Management Team with the management of 90+ vacation condos and homes within a few miles of the base of Keystone Resort, working closely with other departments to deliver Vail Resorts’ mission of Experience of a Lifetime to homeowners and guests.

 

Responsibilities include (but not limited to):

 

  • Providing exceptional service to rental guests, homeowners, and homeowners’ guests.
  • Building and maintaining relationships with homeowners.
  • Pre-arrival inspections for owners, owner guests, and VIPs to identify housekeeping or maintenance discrepancies.
  • Managing Homecare Programs including weekly inspections, coordination of repair or maintenance work, and communication with homeowners when appropriate.
  • Ability to prioritize tasks to satisfy various stakeholders.
  • Troubleshoot and/or repair of maintenance items including but not limited to appliances, TVs, toilets, furniture, lights, blinds, and carpet cleaning.
  • Experience in and passion for customer service.
  • Accurately record daily tasks completed on timesheets and turn in to area supervisor daily.

 

Qualifications:

 

  • Minor maintenance skills preferred (including use of hand tools).
  • Verbal and written communication skills in English. Ability to communicate effectively communicates with guests and homeowners using diplomacy and tact. (Ability to communicate in Spanish a plus but not required)
  • Able to lift up to 30lbs; stand, crouch, and kneel for extended periods of time.
  • Valid driver’s license required.
  • Flexible schedule including weekends, evenings, and holidays.
  • Be able to work independently.
  • Ability to adapt to changing priorities in fast-paced work environment.

 

 

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service, and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and vast options for adventure and exploring, you can join a community who loves where they live and love what they do. Keystone will be your home away from home, with its warmth, friendliness and unequaled eye for detail. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 137377

[see job description]
Additional Details
immediately
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Administration