Tennis Attendant
Property Name:
Silverado Resort & Spa
Job Title 
Tennis Attendant
Location: 
California-Napa/Sonoma
Company Name: 
Wyndham Hotel Group
City: 
Napa
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

Silverado Resort and Spa is seeking qualified candidates for the position Tennis Attendant. The Tennis Attendant is responsible for providing overall operations support to the Tennis Department. Functions include but are not limited to the following:

  • Opens the Members’ Office at the specified time.
  • Sets court amenities up as designated by Tennis Pros
  • Greets guests and handles their requests to the highest level of guest service.
  • Responsible for correspondence, filing and written work.
  • Helps to maintain inventory of tennis/bike supplies.
  • Responds to all phone inquiries in a courteous and professional manner, responding to general inquiries related to tennis and/or bicycle rentals.
  • Keeps daily player (member/guest) sign up sheet up to date.
  • Assigns courts to players and writes up charge slips ensuring that every charge slip has a signature and a room number or member number. Files paid tickets in order.
  • Maintains member and resort scheduling books for court assignments.
  • Maintains a high standard of cleanliness of the members’ registration office.
  • Schedules tennis lessons for Assistant Pro in book.
  • Assists guests in renting bicycles. Assures that every guest signs a waiver and a charge slip before taking the bicycle. Assists guests with helmets, destination maps and bicycle locks. Locks all bikes at the end of the day.
  • Assists guest with ball machine and explains safety and use.
  • Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in Standard Operating Procedures
  • Ensures all tennis bookings or bicycle rentals  are booked correctly.
  • Participate in any required trainings and implement practices that are taught.
  • Resolve guest challenges, utilizing support from supervisors, managers, or MOD.
  • Closes registration office at end of day. Totals all charge slips and distributes copies per operating procedures.

  • High school diploma or equivalent preferred.
  • Previous customer service/hospitality/retail sales experience preferred.
  • Basic computer skills
  • Excellent interpersonal skills, effective communication, and time management.
  • Ability to work in a team environment with professional demeanor.
  • Ability to read and write English, to interpret documents such as safety rules, operating and procedure manuals.
  • Basic math skills with ability to add, subtract, multiply, and divide.
  • Must be flexible regarding scheduling as it is based on business demands; nights, weekends, and holiday shifts required.
  • Excellent interpersonal skills, effective communication, and time management.
  • Must have employment eligibility in the U.S.
  • Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 15 lbs. occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

About Silverado Resort and Spa

Silverado Resort and Spa is a luxury resort in the heart of the world-famous Napa Valley Wine Country! Whether you come to the Northern California area for relaxation, adventure or business, find it here. Located just an hour north of San Francisco, it’s all tucked away from the city while still being close to the Bay Area action. The soothing, full-service spa sets the stage for relaxing comfort, offering massages, facials, manicures, pedicures and more. But there’s more to Silverado Resort and Spa than just soothing stays. Two PGA championship golf courses, which are overseen by World Golf Hall of Fame member, lead golf analyst for NBC Sports, and resort co-owner Johnny Miller, 13 lighted tennis courts, and biking and hiking trails on-site ensure excitement at every corner. And thanks to its Napa Valley Wine Country location, it’s all close to more than 400 wineries. The fine and casual dining within the resort’s restaurants pair nicely with local wines. The elegant styling and picturesque Northern California views makes it one of the most sought after wedding venue destinations as well. It’s all designed to ensure the perfect Napa Valley Wine Country stay for any and all visitors.

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