Telephone (PBX) Operator

Embassy Suites Anaheim

Location: US - CA - Garden Grove

Jul 29, 2017
Employer
Job Details

OVERALL RESPONSIBILITIES:


Answer and process all calls received through the PBX station in accordance with established standards.  Practice aggressive hospitality and telephone courtesy at all times. 


QUALIFICATIONS/PRE-REQUISITES: 


Entry-level


JOB REQUIREMENTS:


 



  • Ability to verbally communicate effectively with guests and co-workers. 



  • Maximum lifting 10lbs. 


JOB FUNCTIONS:


 



  • Answer and relay all incoming calls promptly, using correct phone script. 



  • Schedule and deliver wake-up calls as requested. 



  • Coordinate all emergencies according to established procedures. 



  • Operate and explain TDD operation for guests as necessary. 



  • File as required. 



  • Each associate is expected to carry out, within their capabilities, all reasonable requests by management. 






(ref. 11788)
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Front Desk