Spa Receptionist

Fairmont Amman

Location: JO - Amman

21/11/16 17:30
Employer
Job Details
Spa Receptionist

Fostering the health and wellbeing of our guests, visitors and Colleagues is an integral part of our Fairmont Hotels & Resorts culture. As Spa Receptionist, your warm welcome and knowledge of all our facility has to offer will support our guests and members in their commitment to healthy living.

Hotel Overview:

The Fairmont Amman will feature 290 luxurious guestrooms and suites including Fairmont Gold, the brand’s hotel within a hotel featuring amenities such as private reception and guest lounge. The hotel’s food and beverage offerings will provide unique concepts designed to add flair and sophistication to an already exciting city.

Summary of Responsibilities:

Reporting to the Director of Spa, responsibilities and essential job functions include but are not limited to the following:

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Consistently offer professional, friendly and engaging service

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Welcome guests to the Spa and ensure they have a safe and enjoyable experience

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Ensure all guests are registered prior to using the fitness facility

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Ensure all guests are aware of the guidelines regarding the use of the facility

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Maintain cleanliness of all types of equipment, public and service areas

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Ensure guestsmembers are aware of all programs and activities available

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Bus and stock all service area items including towels, water, ice, beverages, magazines, newspapers and clean headsets

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Provide guests with all information regarding the fitness facility and its offerings

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Provide all administrative duties as required

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Assist in promoting the facility and organizing special events as required

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Report any equipment that needs servicing

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Provide a high level of guest satisfaction through effective communication

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Follow departmental policies and procedures

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Follow all safety and sanitation policies

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Other duties as assigned

Qualifications:

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Previous experience in a fitness facility an asset

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Certification in CPR First Aid required

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Computer literate in Microsoft Window applications required

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Excellent communication and organizational skills

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Strong interpersonal and problem solving abilities

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Highly responsible & reliable

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Ability to work cohesively as part of a team

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Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

* Frequent standing and walking throughout shift

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Occasional lifting and carrying up to 30 lbs

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Frequent kneeling, pushing, pulling, sitting

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Occasional ascending or descending ladders, stairs and ramps

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Frequent standing and walking throughout shift

Visa Requirements: Please note that you must be eligible to live and work in Jordan