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Interstate Hotels & Resorts is the leading global hotel management company. Hotel owners, developers and guests discover the Interstate difference in our 425 hotels, resorts and conference centers with nearly 75,000 rooms located throughout the U.S. and around the globe.

Our rich history spanning 55 years of innovation, consistency and success is unmatched in the hospitality industry, making Interstate the preferred hotel management company of major global brands. It also allows our associates to consistently deliver results for real estate investors, ownership groups, publicly-traded REITs, privately held companies, and private equity funds today and in the bright future to come.

Position Info
Location: US - CA - Saint Helena
Position: Spa Concierge
Management Position: No
Bonus Plan: No
Contact Type: Employer
Industry Categories: Hotel/Resort
Position Categories: Administration
Work Permit Needed: Applicants who do not already have legal permission to work in the United States will not be considered.

Las Alcobas, A Luxury Collection Hotel
Spa Concierge

Position Description

BASIC PURPOSE: Provide information concerning the hotel and the city to the guests and service their immediate needs as thoroughly as possible.


1. Service each guest comment/complaint according to procedure. (10%)

2. Escort and service VIP guests. (5%)

3. Assist in the cleanliness of the concierge lobby area and pantry to ensure that high standards are always kept.

4. Perform all duties assigned by the Spa Manager.

5. Maintain and control concierge equipment.

6. Perform duties concerning check-in and check-out of concierge guests with the Front Desk according to procedures.

Knowledge and Skills:

Education: High school education or equivalent experience.

Experience: One year previous customer service related experience.

Skills and Abilities: Requires knowledge of Interstate policies, procedures and services.

Ability to communicate in English. Second language is desirable.

Ability to achieve positive guest relations and maximize guest satisfaction.

Location Information


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