Courtyard Boise Downtown
Services Manager (PM)
INTERSTATE HOTELS & RESORTSJOB DESCRIPTION
JOB TITLE: PM Service ManagerREPORTS TO: Assistant General Manager/ General Manager===============================================BASIC PURPOSE: To plan and manage PM Services of all operation disciplines as required to achieve high levels of quality service, compliance with corporate/franchise policies and procedures, federal, state, local regulations, guest satisfaction while achieving/ exceeding financial goalsORGANIZATIONAL SCOPE: Position is responsible for supervising the evening operations and managing the overall guest experience of the restaurant, meetings & caterings, front desk, housekeeping & engineering operations.ESSENTIAL FUNCTIONS:1. Respond to guests' special requests, needs, problems, issues, and concerns, and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.2. Implement company (Franchiser) programs and supervise the daily operations to comply with LSOPs and SOPs, maximize revenues, and motivate employees to ensure an optimal level of quality service and hospitality are provided to the hotel customers.3. Ensure procedures are followed and proper controls are in place to minimize losses and expenses and maximize hotel profits.4. Supervise the associates of each area assigned; interview, train, develop, empower, resolve problems, and provide open communication.5. Respond to customer issues/complaints/problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. 6. Prepare reports and communications to the General Manager & AGM on night issues/problems and other pertinent information regarding night operations. NON-ESSENTIAL FUNCTIONS: 1. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
Knowledge and Skills:Education: Some secondary education preferredExperience: Minimum one year supervisory experience or a related position with this company or other organization(s)Skills and Abilities: Requires knowledge of discipline-specific Interstate policy procedures and services and general knowledge of all departments in the hotelRequires supervision/leadership/ management skills Requires ability to communicate in English Knowledge of second language desirable
Requires ability to achieve positive guest relations and maximize guest satisfaction. Requires ability to handle cash and credit transactions Requires ability to enforce all company rules and SOPsNo. of employees supervised: Supervise 2 to 10 employees.Travel required: Minimal. May be required to attend supplemental management training courses
Hours Required: 47 hours per week during 2nd shift, and third shift as business demands.