Must be able to effectively communicate both verbally and written, with
all level of employees and guests in an attentive, friendly, courteous and
service oriented manner.
Must be effective at listening to, understanding, and clarifying
concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet
Approach all encounters with guests and employees in an attentive,
friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Wyndham Hotel Group Standards,
as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which
includes wearing the proper uniform and nametag.
Comply with Wyndham Hotel Group Standards and regulations to encourage
safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions.
Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc.
from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show
initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
friendly and warm demeanor at all times.
long hours sometimes required.
work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force
frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand
during entire shift.
Must be able to
maneuver throughout the dining area while carrying full trays of food &
diploma or equivalent and/or experience in a hotel or a related field