Req # 3122BR
Job Title Sales Manager
Position Type Full Time - Regular
Location Name Courtyard Charlotte Billy Graham Parkway
The Courtyard by Marriott Charlotte - Billy Graham is looking for a passionate and energetic Sales Manager to complete our dynamic team. This hotel is consistently in the top 20 hotels on TripAdvisor for the Charlotte Market. The hotel is perfectly situated near the Charlotte Douglas International Airport and offers complimentary 24/7 shuttle service. The hotel is also near the light rail, perfect for the business or leisure traveler who also wants to explore uptown Charlotte.
The hotel features all the amenities today’s travelers have come to expect and appreciate to include the Bistro offering freshly made to order breakfast and dinner items, a full bar and Starbucks. With ample meeting space this hotel can host a variety of events from corporate meetings to weddings and everything in between.
As part of Sage Hospitality’s Premium Branded division, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests and our communities as leaders in our field who are authentic, humble, innovative, and flexible operators driven to anticipate needs and exceed expectations.
Your success will be measured by your ability to:
- Proactively solicit and capture business
- Deliver exceptional customer service
- Exceed sales revenue goals
The ideal candidate has a successful track record of selling in the Charlotte market, has strong interpersonal, communication and sales skills. 1- 2 years hotel experience and at least 1 year sales experience. Marriott experience is a plus.
Bold. Bright. Caring. Energetic. Driven. Strategic. Daring. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference. If this sounds like you, then we encourage you to apply to be our Sales Manager at the Courtyard Charlotte – Billy Graham today. We look forward to meeting you!
The Sales Manager is responsible for selling the hotel, developing sales contacts and performing sales activities in assigned markets. Exempt Sales Managers must spend more than 50% of their time outside directly selling. Must be able to engage customers, analyzes their needs, and creates tailored proposals. Negotiates and closes sales while achieving sales targets. Effectively communicates internally and externally through various methods and across all departments.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Strong sales techniques and yield management.
Professionally communicate and interact with clients and associates utilizing all methods of communication.
Develop budgets and financial plans as required by internal departments and clients.
Must have dexterity/mobility to meet clients on and off premises, tour property, attend functions and climb stairs.
Must have own reliable transportation and possess a valid state driver’s license in order to make sales calls.
Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Minimum of high school diploma or equivalent.
Six months minimum in sales, customer service related position or hotel experience preferred.
General office equipment: computer, typewriter, copier, facsimile, telephone, calculator, etc. .
General office and hotel environment
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.