Hotel / Resort Jobs | Sales Manager

Sales Manager

Ramada Plaza by Wyndham Albuquerque

Albuquerque, NM

Description

Sells hotel guestrooms, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits

Primary Responsibilities:

Establishes client base of organizations, associations, social, government and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met or exceeded

Develops and maintains relationships with key clients in order to produce group and/or catering business

Negotiates guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines. Confirms in writing to the client all requirements via sales contract

Conducts tours of the hotel and banquet facilities, entertains qualified potential clients in accordance with company and property policies and procedures

Accurately forecasts all bookings and cancellations

Assists the Director of Sales/Management with the implementation and achievement of the Sales Marketing plan

Attends and represents company at trade shows and city-wide conventions

Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction

Maintains a professional image at all times through appearance and dress

Follows company policies and procedures and is able to effectively communicate them to subordinates

Routine sales calls to current/potential clients

Requirements

Education/Experience: High School diploma or equivalent. A minimum of two years work experience in hotel sales is required. Special consideration will be given to those who exhibit exemplary performance

Skills:
Interpersonal skills
Sales/negotiating abilities
Attention to detail
Computer skills
Planning and organizational abilities

Ability to multitask

Working Conditions:
Will be required to work nights, weekends and holidays
Will be required to work in fast paced, stressful environment

A majority of time will be spent selling and negotiating hotel guestrooms and banquet facility and services, therefore a significant portion of time is spent speaking, listening, thinking, and writing

A majority of time is spent conducting outside sales, therefore a significant amount of time is spent communicating and interacting with various people inside and outside of the hotel. This person will be listening and speaking to guests and staff, making quick decisions and using problem-solving skills

Reading and writing abilities are often used when communicating with the hotel outlets and outside contacts when planning services, as well as to document any sales related activity

A portion of time is spent moving about the property while conducting tours or meeting with other hotel departments

Travel is necessary in order to meet potential clients and to attend conventions and trade shows

Mathematical skills, including basic math, problem solving, reasoning, negotiating, profit/loss concepts, variances and percentages are often used

This person will occasionally assist in breaking down or setting up of banquet space, or assist in food service, requiring lifting of up to 50 pounds.