Room Attendant

Fairmont Nanjing

Location: CN - Nanjing

21/11/16 17:30
Job Details
Room Attendant
First impressions are everything! As a Room Attendant we want our Guests to see a sparkling lobby every time they walk in. The pride you take in ensuring all public areas of the hotel are clean and tidy will reflect in the Guests view of our property as one of superior quality.

Summary of Responsibilities:
Reporting to the Floor Supervisor, responsibilities and essential job functions include but are not limited to the following:

· Overall cleaning of the guestrooms to include, but not limited to: dusting, making beds, soiled linen removal from rooms, retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies, etc, as per Fairmont standards.

· Responsible for signing in and out master keys daily

· Ensures guest services specified by superiors and guests requests are promptly and courteously met

· Reports damage or malfunction in hotel rooms to superior

· Maintains equipment in proper state of cleanliness and repair

· Maintains a section room report

· Meets with superior and takes on daily assigned tasks

· Reports and submits lost and found articles to superior immediately

· Report guest complaints to superior immediately

· Reports unusual behavior/activities on floors to supervisor

· Records room status in allocated section accurately

• Complies with hotel’s health, safety and hygiene policy

· Adheres to personal grooming and hygiene standards

· Attends meetings and training sessions as required

· Creates and maintains floral arrangements

· Carry out valet services when required including delivery of linen or processing laundry orders


* High School diploma, vocational training and/or 1 year work experience

* Basic understanding of the English language

* Fluent in Mandarin (written & verbal)

* Previous experience in luxury hotel environment preferred

Visa Requirements: