Room Attendant
Property Name:
Hawthorn Denver Tech Center
Job Title 
Room Attendant
Location: 
Colorado-Denver South
Company Name: 
Wyndham Hotel Group
City: 
Centennial
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
Housekeeping Manager (if applicable)
Housekeeping Team Leader and/or Supervisor 
POSITIONS REPORTING TO THIS POSITION:
 
Nil
 
KEY RELATIONSHIPS:
 
Housekeeping Team Members
Owners and guests
 
PRIMARY OBJECTIVES:
 
To actively contribute to the company vision of making holiday dreams come true by providing and maintaining a high standard of cleanliness, hygiene and comfort in guest accommodation.
 
PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)
 
  • Provide exceptional customer service to guests, owners and other staff members at all times
  • Clean apartments as assigned, in accordance with “The Manager’s” standard  to ensure cleaning of all guests rooms is satisfactorily completed within allotted timeframe
  • Maintain pantry in a clean and orderly condition.  Keep pantries stocked with supplies only as instructed
  • Check all items not removed from apartment at each turn are in good condition and clean, e.g. bedspreads, blankets and mattress protectors
  • Ensure that the rooms are equipped with the necessary facilities, i.e. crockery, linen, information leaflets, etc by replenishing these daily or as required by guest
  • Check all soft furnishings in guest rooms for stains or damage
  • Ensure corridors and service areas are clean at all times
  • Assist other members of the department in keeping the guest accommodation clean
  • Empty vacuums and report any maintenance required
  • Other tasks as assigned by the Resort Management team
  • Employees must ensure they comply with WHM’s OH&S Policy, procedures and any reasonable instruction given by WHM.
  • Employees must not willfully place at risk the health and safety of themselves or any other persons in the workplace and to not willfully or recklessly interfere with or misuse anything provided for health and safety.
  • Display a Count On Me! service to all internal and external parties. 
  • Display innovation through inspiring, creating and improving processes and products. 
  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. 
  • Display leadership values by ensuring effective communication and respecting your peers and managers.  Support others within the team and empower each other wherever possible. 

The Position
 
As a Room Attendant, you will be responsible for providing and maintaining a high standard of cleanliness, hygiene and comfort in guest accommodation. Carrying out key daily tasks in the Housekeeping Department and most importantly delivering a high level of customer service to actively contribute to the company vision of making holiday dreams come true.
 
What are we looking for?
To be considered for this great opportunity you will be able to demonstrate the following:
  • Previous experience in a similar role within a Resort/Hotel environment
  • Ability to demonstrate exceptional customer service
  • Have an eye for detail and have high cleaning standards
  • Ability to multi-task
  • Immaculate presentation and grooming standards
  • Ability to work a flexible roster, including weekends, evenings and Public Holidays
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