true
/seeker/email?jobAdId=60F980FC7B462702
window.open('/seeker/apply/quickApply?jobAdId=60F980FC7B462702');logEvent('job details','apply-1');
60F980FC7B462702
Restaurant Host/Hostess | Santa Ana/ OC Airport
Property Name
Doubletree by Hilton Santa Ana/Orange County Airpo
Job Title
Restaurant Host/Hostess | Santa Ana/ OC Airport
Location
California-Orange County/Anaheim
City
Santa Ana
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Host(ess)

A Premier Hotel Management & Investment Company with Strategic Vision and Strong Core Values

Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.

PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.

Job Description


Position Summary:

Welcomes and warmly greets guests upon arrival. Answers telephone, takes reservations

and manages the efficient and timely seating of guests to a table that best serves their

wishes.

Duties & Responsibilities

Primary Responsibilities/Essential Functions:

  1. Greets guests upon arrival and seats them at their table. Provides them a menu

and provides general information about the restaurants and meal options at the

hotel.

  1. Prepares/maintains a list of guests waiting to be seated. Records guest name

and number of guests in party. Provides estimate of waiting time. Notifies party

when table comes available. Accommodates special seating requests when

possible while balancing customer flow at tables. Keeps supervisor informed

about guest counts and wait times.

  1. Provides seated guests a menu and introduces them to server as they are

seated. Inspects table for proper presentation and completeness and notifies

server of any missing items.

  1. Thanks guests as they depart and invites them to return at a future

date.

  1. Cleans work areas and waiting areas according to department standards.
  2. Follows all standard food handling, , sanitation and health department guidelines.
  3. Must wear non-slip, oil-resistant shoes. Follows all safety policies and

procedures. Reports potential safety issues to manager whenever observed and

takes immediate action to resolve in emergency situations.

  1. Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.

Other Responsibilities/Supportive Functions:

  1. Answers telephone and assists guests by recording reservations, providing

information about menu options, and restaurant location. Responds to guest

inquiries about the property and location of key areas such as restrooms, lobby,

other food/beverage establishments, etc.

  1. Remains aware of current house count, visiting VIP's, and hotel events to provide

excellent service.

  1. Assists service staff by running food, refilling beverages and bussing tables in

dining room if needed.

  1. Ensures menus, check presenters and wine lists are kept clean and in good

condition. Maintains cleanliness of work areas and hostess stand throughout the

day.

Qualifications (relevant experience, education and training):

  1. Prior customer service and cash handling experience desired.
  2. Requires ability to serve needs of guest through verbal face-to-face interactions.

Must demonstrate positive attitude and professional demeanor. Requires

communication and interpersonal skills and commitment to a high level of guest

satisfaction.

  1. Requires ability to perform basic math skills such as addition, subtraction,

multiplication and division.

  1. Requires ability to learn and use telephone and computer systems used at the

hotel. Working knowledge and skills of computer operation required.

  1. Completes required training as scheduled.
  2. Ability to apply common sense understanding to carry out detailed but uninvolved

written or oral instructions. Ability to deal with problems involving a few concrete

variables in standardized situations

  1. Must be able to speak, read, write and understand English to understand

instructions, safety rules, and communicate with guests.

 

Note: This job description is not intended to be all-inclusive. Team Members may perform other related

duties as required to meet the ongoing needs of the organization. Management reserves the right to add,

modify, change or rescind work assignments and to make reasonable accommodations as needed.

 

Pacific Hospitality Group is an Equal Opportunity and E-Verify Employer.


(ref. 24827)

Job Requirements


We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.