Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.
PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.
Welcomes and warmly greets guests upon arrival. Answers telephone, takes reservations
and manages the efficient and timely seating of guests to a table that best serves their
Duties & Responsibilities
Primary Responsibilities/Essential Functions:
and provides general information about the restaurants and meal options at the
and number of guests in party. Provides estimate of waiting time. Notifies party
when table comes available. Accommodates special seating requests when
possible while balancing customer flow at tables. Keeps supervisor informed
about guest counts and wait times.
seated. Inspects table for proper presentation and completeness and notifies
server of any missing items.
procedures. Reports potential safety issues to manager whenever observed and
takes immediate action to resolve in emergency situations.
Other Responsibilities/Supportive Functions:
information about menu options, and restaurant location. Responds to guest
inquiries about the property and location of key areas such as restrooms, lobby,
other food/beverage establishments, etc.
dining room if needed.
condition. Maintains cleanliness of work areas and hostess stand throughout the
Qualifications (relevant experience, education and training):
Must demonstrate positive attitude and professional demeanor. Requires
communication and interpersonal skills and commitment to a high level of guest
multiplication and division.
hotel. Working knowledge and skills of computer operation required.
written or oral instructions. Ability to deal with problems involving a few concrete
variables in standardized situations
instructions, safety rules, and communicate with guests.
Note: This job description is not intended to be all-inclusive. Team Members may perform other related
duties as required to meet the ongoing needs of the organization. Management reserves the right to add,
modify, change or rescind work assignments and to make reasonable accommodations as needed.
Pacific Hospitality Group is an Equal Opportunity and E-Verify Employer.