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Reservations Manager

PH - Pasay
Date Posted:
21/11/16 22:30
Company Name:
Conrad™ Hotels & Resorts
A Reservations Manager with Conrad Hotels and Resorts will effectively and efficiently manage Guest and Customer inquiries and maximize revenue opportunities through upselling techniques with Guests.

What will it be like to work for this Hilton Brand?

Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being yourself.

If you understand what it's like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts. Because it's with Conrad Hotels & Resorts where we promise our Guests the luxury of just being themselves.

What will I be doing?

As a Reservations Manager, you will manage a highly effective Hotel Reservations Department. A Reservations Manager handles, professionally and effectively, customer inquiries and converts sales opportunities that emerge with Guests and customers interactions that may contribute to hotel profitability. Specifically, the Reservations Manager will perform the following tasks to the highest standards:

* Work with Sales and Marketing Teams to develop a strategic sales plan
* Manage the Reservations Department to meet and exceed budgeted targets
* Monitor revenue variance, constantly, to identify areas of concern and build an approach to maximize revenue
* Develop accounts, proactively, and coach the Sales Team to develop accounts successfully
* Seek opportunities, actively, to increase revenue
* Understand the competitive marketplace through analysis of trends and data and build a strategic approach to manage trends
* Develop the Reservations Team to ensure the constant delivery of excellent Guest and customer service
* Recruit, select, and train Team Members

Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.

What are we looking for?

A Reservations Manager serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Previous experience leading a busy Reservations Team in a competitive market
  • A passion for team coaching and development
  • Excellent organizational skills with a high level of accuracy
  • Excellent communication skills and ability to build effective long-term relationships
  • Excellent understanding of yield and diary management
  • Analytical approach to work

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Conrad Hotels & Resorts --- where you'll enjoy the luxury of being yourself.

A high-profile destination
More than doubling the number of Conrad properties by 2014
Conrad Hotels & Resorts celebrates 25 years of success in the hospitality industry
Job Categories
Revenue Management
Conrad - Manila
Entry Level Position