Reservations Agent
Property Name:
Hotel Viking
Job Title: 
Reservations Agent
Location: 
Rhode Island-All Locations
Company Name: 
City: 
Newport
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position? 
No
Bonus Pay: 
No
Accommodation: 
No
 
Delivering hospitality, creating value... every customer, every time is our guarantee not only to our external guests, but to our team members. At Davidson, we know that is the people who operate our hotels that make the difference between average and exceptional performance. Our goal is to recruit, hire, train, support and retain the best hotel team members in the industry. We seek motivated team members who have a passion for service, know how to have fun and desire to provide legendary service. We offer competitive salaries and benefits, including medical, and 401k retirement plan. When you join Davidson Hotels & Resorts, you become family. Join us today!
Company Info

Join one of the fastest growing lifestyle hospitality companies and enhance your career! Pivot Hotels & Resorts, the lifestyle and luxury division of Davidson Hotels & Resorts, operates with a deep-rooted passion for continuous innovation, exceptional service delivery, revenue generation, inspired marketing and financial responsibility. As disruptors of the status quo, we intend to spark a movement honoring our community, the adventure-minded traveler and work-hard-play-harder road warrior through distinctive design, bespoke wellness offerings, philanthropic endeavors and locally sourced, internationally influenced food and beverage. Constituted by some of the most accomplished leaders in lifestyle hospitality, Pivot Hotels & Resorts caters to today’s experience-seeking, adventurous traveler through inspiring design, thoughtful service, and one-of-a-kind experiences at each of its hotels and resorts. At Pivot Hotels & Resorts, we know that it is the people who operate our hotels that make the difference between average and exceptional performance. So we want you to join us to be the difference! More information can be found at www.pivothotels.com.

Property Info

A downtown Newport icon, the award-winning Hotel Viking, is situated atop Newport's Historic Hill neighborhood. Offering breathtaking views of prestigious Bellevue Avenue, the hotel is within easy walking distance of Newport’s Bellevue Avenue mansions, scenic waterfront, bustling harbor, and a myriad of restaurants and lively bars. Offering 208 guestrooms and luxury suites the hotel provides a sense of history and a friendly ambiance. On site amenities include our signature eatery, One Bellevue Restaurant, Lounge and Patio, as well as our seasonal Top of Newport rooftop restaurant, our full service SpaFjor, 24-hour fitness center, indoor heated pool and hot tub. With nearly 14,000 square feet of function space, an additional 3,000 square feet of outdoor event space and an on-site wedding Chapel, our team is ready to create your ideal event. Our service and attention to detail have made Hotel Viking a revered destination throughout its 90-year history. Come join our team today!

Position Info

The Reservations Agent takes and confirms reservations for guests. Determines space availability and control space and ensure utilization of available guestrooms. Reservation clerks are expected to:

• Check expected arrivals for three days out for any duplicate reservations.
• Communicate clearly to customers and co-workers.
• Maintain files for all definite arrivals.
• Use good judgment to decide occupancy levels.
• Assist in the billing of no-show reservations.
• Block reservations for suites to accommodate special requests.
• Coordinate group room blocks with Sales department.
• Post advance deposits to correct accounts.
• Review hotel information and availability.
• Run confirmations and mail as assigned.
• Assist Director, Revenue Management with all tentative and definite paperwork for groups.
• Assist the Front Office with pre-registration of V.I.P.’s and local Preferred accounts.

QUALIFICATIONS:
• High School graduate or G.E.D. equivalent.
• Ability to communicate effectively with the public and other Team Members.
• Prior experience preferred.
• Read, write and speak English fluently.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hotels & Resorts is a drug free workplace. Pre-employment drug test, background check, and job assessment required.
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