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Property Name:
Vail Resorts
Job Title: 
Reservations Administrative Specialist
Colorado-Mountain Communities
Company Name: 
Work Permit?: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
Bonus Pay: 
Corporate Overview

Vail Resorts Inc. is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations.

Vail Resorts owns or manages 13 hotels located at its five premier mountain resorts of Vail, Beaver Creek, Breckenridge, Keystone, and Heavenly, including RockResorts branded hotels and about 1,500 managed condominiums and townhomes. The Company also operates RockResorts in Santa Fe, Jackson Hole, Jamaica, the Dominican Republic and St. Lucia.

Our mission is simple. Experience of a lifetime.

Job Description

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Reservation Administrative Specialist will provide support for the Keystone Reservations team by completing reports to help maximize inventory availability and revenue for the department. This position will handle billing and money related questions for the reservations department; working closely with accounting, front desks, and internal supervisors to resolve any monetary issues that may arise. The Admin will also monitor all reservations for payment assurance for both outstanding payments and refunds due. Additional responsibilities include, but are not limited to:


  • Run and review daily reports to: ensure payment is taken on all reservations, ensure reservations have the correct deposit and cancellation policy, correct reservations booked with unassigned room numbers, and maximize inventory -  Do Right
  • Handle monetary discrepancies and billing questions for the reservations department  - Drive Value
  • Conduct refunds to guest credit cards - Do Good
  • Review and process Travel Guard travel insurance claims - Do Right
  • Provide feedback to management regarding opportunities to improve processes and/or add items to the agent training agenda based on observations made while completing daily reports - Serve Others
  • Compile itemized receipts, send out tax exempt/credit card authorization forms – Serve Others
  • Assist in new agent training - Serve Others
  • Answer phone calls when abandonment levels reach or exceed 4%— provide guest service on each call and convert sales opportunities to bookings - Serve Others
  • Become an expert on Conference/Owner’s reservations in order to provide support to our Customer Care Agents should they have questions – Serve Others


Job Requirements: 


  • High School diploma or equivalent - preferred
  • Previous hospitality experience - preferred
  • Guest service and sales experience - preferred
  • Microsoft Office - required
  • English - required 
  • Must have the ability to multi task and coordinate follow up on outstanding issues
  • Ability to identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences
  • Must be able to sit for long periods of time
  • Ability to adapt to ever changing schedules and processes
  • Excellent critical thinking skills and use of mathematics

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 130837

Job Requirements
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