Reservation Coordinator
Property Name:
The Mills House - A Wyndham Grand
Job Title 
Reservation Coordinator
Location: 
South Carolina-South/Charleston
Company Name: 
Wyndham Hotel Group
City: 
Charleston
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

Experience the ultimate in southern charm at our hotel in the heart of historic Charleston. Opened in 1853, The Mills House Wyndham Grand Hotel is a unique hotel close to the Museum Mile and many historic downtown sights. We are a full service hotel with warm hospitality and friendly services.


The Reservations Coordinatoris responsible for maximizing room revenue through management of hotel reservations, and for assisting in managing the day-to-day activities and duties of the reservation department.

 

Duties & Job Functions

·       Maximize room revenue and occupancy by reviewing reservation activity daily.

·       Review arrivals report and daily flash report to ensure accuracy.

·   Answer all incoming calls promptly, in an attentive, courteous and efficient manner.

·       Input reservations and sends confirmations.

·    Be knowledgeable on property information (outlets, hours of operation, etc.) and ensure the staff is trained to communicate hotel information to callers.

·    Comply with hotel policies on billing, routing, master accounts, A/R accounts and PM accounts.

· Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments.

·       Know the hotel’s rate quoting standards.

·       Assist with group reservations. Maintain and be familiar with future group blocks.

·       Monitor all V.I.P.'s, special guests and requests.

·        Be familiar with and follow SOP’s and procedures in the department

·   Support the training of front office associates on SOP’s, report preparation and technical job tasks.

·      Assist revenue, reservation, sales, and guest services staff as needed.

·      Be involved in and/or conduct departmental and hotel training.

Education & Experience

·          At least 1 year of Front Desk or Reservations experience preferred.

·          Must be proficient in Windows, Company approved spreadsheets and word processing. Opera knowledge strongly preferred.


General Requirements

·          Maintain a warm and friendly demeanor at all times.

·          Must be able to effectively communicate both verbally and written, and approach all encounters with all level of associates and guests in an attentive, friendly, courteous and Count On Me! service oriented manner.

·          Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.

·          Must be able to multitask and prioritize departmental functions to meet deadlines.

·          Attend all hotel required meetings and trainings.

·          Maintain regular attendance in compliance with Wyndham Hotel Group Management Standards, as required by scheduling, which will vary according to the needs of the hotel.

·          Maintain high standards of personal appearance and grooming, which include wearing nametags.

·          Comply with Wyndham Hotel Group Management Standards and regulations to encourage safe and efficient hotel operations.

·          Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

·          Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

·          Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

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