Receptionist

Fairmont Yangcheng Lake

Location: CN - Kunshan

21/11/16 03:30
Employer
Job Details
Receptionist

First impressions are everything! As a Reception Agent with Fairmont Hotels & Resorts you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.

Hotel Overview:

Nestled along the shores of the legendary Yangcheng Lake, Fairmont Yangcheng Lake is a luxury five star resort with over 80 hectares of lush parkland, recreation facilities and Yue Feng Organic Farm. The hotel features 200 guest rooms with lakeside views plus an additional 25- room VIP villa, 1,600 square meters of function space, a Willow Stream Spa and Health Club and 5 Food and Beverage Outlets, including high-end signature Chinese Restaurant.

Summary of Responsibilities:
Reporting to the FO Supervisor, responsibilities and essential job functions include but are not limited to the following:

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Consistently offer professional, friendly and engaging service

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Greet, check in and settle guest accounts while ensuring all service standards are followed

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Assist guests regarding hotel facilities in an informative and helpful way

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Respond to each Guest who approaches the Reception Desk

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Drive rate through up-selling room brands

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Follow department policies, procedures and service standards

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Follow all safety policies

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Other duties as assigned

Qualifications:

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Proficiency in English (verbal and written), second language an asset

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Previous customer related experience preferred

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Previous PMS experience an asset

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Computer literate in Microsoft Window applications an asset

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Must be able to type 25 words per minute

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Must possess a professional presentation

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Strong interpersonal and problem solving abilities

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Highly responsible & reliable

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Ability to work well under pressure in a fast paced environment

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Ability to work cohesively with fellow colleagues as part of a team

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Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

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Frequent standing and walking throughout shift

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Occasional kneeling, pushing, pulling, lifting

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Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Will assist qualified candidates with visa process.