Join the most recognizable hotel brand
in virtually every region of the world.

Receptionist

Location:
TR - Gaziantep
Date Posted:
20/11/16 22:30
Company Name:
Hampton™
A Receptionist with Hampton provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will it be like to work for this Hilton Brand?At Hampton, our mission is to satisfy every Guest, every time. In fact, we've made satisfaction a promise with our unconditional, 100% Hampton Guarantee. No matter which of our over 1,800 Hampton locations in the Americas, Europe,and Asia-Pacific you visit, you'll find incredible value, friendly service, free breakfast and Internet, our Clean and Fresh Hampton Beds®, and well-appointed rooms.

If you appreciate friendly service and are commitment to satisfaction, you may be just the person we are looking for to work as a Team Member with Hampton. Because it's with Hampton where our Guests know we love having them there.What will I be doing?

What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

*

Achieve positive outcomes from Guest queries in a timely and efficient manner
*

Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
*

Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
*

Demonstrate a high level of customer service at all times
*

Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
*

Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
*

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
*

Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
*

Comply with hotel security, fire regulations and all heath and safety legislation
*

Act in accordance with policies and procedures when working with front of house equipment and property management systems
*

Follow company brand standards
*

Assist other departments, as necessary


Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.


What are we looking for?

Receptionists serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Previous experience in a customer-focused industry

  • Positive attitude and good communication skills

  • Commitment to delivering a high level of customer service

  • Excellent grooming standards

  • Ability to work on your own and as part of a team

  • Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in cash handling



What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hampton --- where we love having you here®.
  • Locations throughout the United States, Ecuador, Costa Rica, Canada, Mexico, United Kingdom, and Germany
  • Robust expansion in India, Poland, Turkey, UK, and beyondMajority of properties are franchisedNamed Entrepreneur Magazine's #1 Franchise in 2011
Job Categories
Front Desk
Property
Hampton by Hilton Gaziantep
Entry Level Position
Yes