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Position Details

Loews Royal Pacific Resort
Loews Royal Pacific Resort
Management Position:
Entry-level Position:
Position Categories:

Public Area Attendant

Position Summary
Ensures the highest level of cleanliness and safety in all public and back of the house areas of the hotel. Promotes excellent public relations and 100% gest satisfaction. Works as a valuable member of a dedicated professional team.

� Reports to work as scheduled, in proper uniform, in accordance with the hotels personal appearance standards
� Follows OSHA regulations and all policies and procedures as set forth by the Housekeeping department
� Applies excellent guest relations skills when interacting with guests
� Consistently maintains a positive attitude that ensures the best guest experience
� Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
� Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
� Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
� Performs all duties in a timely and professional manner
� Applies teamwork skills at all times
� Gives recognition to repeat guests
� Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windows
� Cleans and dusts lobby areas
� Cleans and restocks all assigned restrooms
� Removes trash from all assigned areas
� Uses proper chemicals when cleaning as described by the departments procedures
� Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department
� Polishes all metal around lobby areas
� Turns lost and found items into Security in accordance with hotel standards
� Cleans and sanitizes assigned public and back of the house areas
� Complies with all specific HOSTAR policies and procedures
� Removes Room Service trays from hallways and places in appropriate location in service corridor
� Assists with general cleaning of guestrooms
� Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners
� Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces
� Transfers and stocks all supplies from Receiving as directed
� Ensures that the Housekeeping storeroom is neat, organized, and secure
� Turns mattresses
� Cleans chandeliers
� Properly uses and maintains equipment and supplies
� Maintains excellent condition of grounds, floors, carpets, etc.
� Cleans ashtrays and ash urns
� Cleans ice machine areas
� Cleans elevator foyers
� Cleans elevator doors
� Cleans elevator tracks
� Washes doors
� Vacuums guest hallways
� Cleans windows
� Cleans door jams and fire boxes
� Cleans and mops stairwells
� Cleans handrails
� Sweeps and mops hallways
� Replaces burned out light bulbs according to established procedures
� Assists in preparation and deep cleaning of VIP rooms
� Moves furniture in rooms as required
� Cleans spots on walls
� Cleans spots on carpets
� Assists Room Attendants by emptying trash and soiled linen from Housekeeping carts
� Takes dirty linen to laundry pick up areas
� Cleans offices as scheduled
� Cleans Front Desk and back office area
� Cleans back of the house windows as needed
� Attends all department meetings as scheduled
� Assists in restocking Room Attendant caddies
� Fills Room Attendant bottles with chemicals according to department guidelines
� Brings dirty glasses down to Housekeeping department at the end of shift
� Washes guestroom glassware in dishwasher and delivers clean glassware to linen closets
� Cleans service landings
� Cleans stocks, and organizes linen closets, ensuring that they are always locked
� Checks all vacuums used by Room Attendants and maintains them
� Completes in a timely manner all daily cleaning items for the specific public area assigned
� Takes trash to the compactor at the end of the day
� Performs as Restroom Attendant for special events, when required
� Performs as Room Attendant, if required, on an emergency basis
� Demonstrates ability to provide coverage in related departments as directed
� Special projects and other duties as assigned

� Promotes and applies teamwork skills at all times
� Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
� Is polite, friendly, and helpful to guests, management and fellow employees
� Executes emergency procedures in accordance with hotel standards
� Complies with required safety regulations and procedures
� Attends appropriate hotel meetings and training sessions
� Maintains cleanliness and excellent condition of equipment and work area
� Complies with hotel standards, policies and rules
� Recycles whenever possible
� Remains current with hotel information and changes
� Complies with hotel uniform and grooming standards
Required Skills and Experience
• Basic English language skills
• Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
• Able to work a flexible schedule, including weekends and holidays
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, St. Pete Beach, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V