Join the most recognizable hotel brand
in virtually every region of the world.

PBX/Gift Shop Attendant

Location:
US - MO - Kansas City
Date Posted:
11/23/16 2:30 AM
Company Name:
Embassy Suites
A Telephone Operator is responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?

As a Telephone Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

* Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
* Provide information and demonstrate knowledge of all hotel facilities and services
* Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
* Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
* Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.
* Great customer service skills
* Must be willing to work weekends and holidays
* 7am to 3pm shift


Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!



Job Categories
Sales & Marketing
Property
Embassy Suites Kansas City Plaza
Entry Level Position
No