Corporate OverviewThe Procaccianti Group (TPG) currently owns and/or operates 64 hotels in 24 states and employs approximately 8,000+ people from coast to coast with 120 professionals based at the corporate headquarters in Rhode Island.
TPG is seeking energetic, service-oriented individuals to participate in the strong growth that we are experiencing. With 50 years of real estate and hospitality management, our available positions are as diverse as our business ventures. TPG offers a wide variety of managerial and entry level positions with a competitive/attractive salary, 401k & benefits.
The Night Auditor performs the duties of a Front Desk Agent and completes, balances and files night audit reports on the various areas of the hotel (i.e. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information in accordance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.Job requirements
The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience:
High school education or equivalent experience. Hotel front desk and/or accounting background and familiarity with hospitality industry practices preferred.
Skills and Abilities:
Ability to complete Front Desk Agent duties and process night audit in compliance with Company policies and procedures. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone and other office equipment. Attention to details with good organizational and efficient time management skills.
Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Audit, balance, post and report on food and beverage charges to ensure accuracy and proper cash handling procedures are followed.
Audit, balance, post and report on the room charges including phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures to ensure accuracy and proper cash handling procedures are followed.
- Complete, balance and file night audit reports including over/short figures, deposits, counts, house charges, and promotional materials.
- Prepare and input statistics and income journal sheets for preparation of daily reports.
- Perform the duties of a Front Desk Agent including greeting, registering and assigning rooms in accordance with policies and procedures. Use suggestive selling skills and company sales programs to maximize revenue and occupancy levels.
At Doubletree by Hilton, we promise to provide the special comforts and acts of kindness that make the traveler feel human again. This position is ideally suited to the individual who exhibits the following core values:
REAL: Be natural, be yourself, let your personality show. After all, guests want to interact with a real person, not a script. You follow your instincts, and look for ways to have a genuine interaction with the people you meet.
ATTENTIVE: A welcome is so much more than just hello. You remember people's name. Ask how you can help. Show your concern. You always find ways to make someone's day better.
CHEERFUL: Be friendly. Have fun. Expect the best. People gravitate to you because they know you’re glad to have them there. You give smiles, and get a smiles in return.
FLEXIBLE: You know there is always more than one way to solve a problem. You're always trying to find that little extra you can do to help. You anticipate needs and if it can’t be done, you find an alternative.
THOUGHTFUL: You love to surprise! People don't have to ask you because you give cheerfully. Try to be alert for opportunities to exceed expectations. It’s all about treating others as you’d like to be treated yourself.
HONEST: You are sincere and walk with integrity. You create trust and loyalty by being candid and forthright. You believe that honesty really is the best policy.
CARING: Our customers are at the core of everything we do. Without our guests, there is no DoubleTree by Hilton. You are always be on the lookout for ways to show how much you care about them as customers, but even more important, as individuals.