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7AE94AD8B64A2C42
Night Audit
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Property Name
Hilton Garden Inn Orlando at Seaworld
Job Title
Night Audit
Location
Florida-Orlando
City
Orlando
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Front Desk, Front Desk - Night Audit

Job Details

Req # 3294BR

Job Title Night Audit

Position Type Full Time - Regular

Location Name Hilton Garden Inn Orlando at Sea World International Center

City Orlando

State FL

Why Us

The Hilton Garden Inn Orlando at SeaWorld offers all of the amenities of a full service hotel. Our unique features include The American Grill serving breakfast, dinner and room service, Sting Rays Lounge open nightly and over 4,400 sq ft of catered meeting space for business and social events. We are located adjacent to SeaWorld, Aquatica, and Discovery Cove and just one mile from the Orlando/Orange County Convention Center. Just minutes from all Disney theme parks and over 100 restaurants and shopping choices on International Drive.

Posting Overview

Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Requirements

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Knowledge/Skills

Ability to operate personal computer, cash register and calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills.

Moderate hearing required to communicate with guests. Excellent vision required for viewing of CRT screen. Excellent speech communication skills required to communicate with guests over the telephone. Excellent comprehension and literacy required for reading daily reports, numbers, etc.

Abilities

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Prolonged standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Education/Formal Training

High school education or equivalent experience.

Experience

Accounting background preferred, but not required.

Material/Equipment Used

Personal computer, telephone, cash banks, calculator -approximately 90-95% of time.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

EEO Statement

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Requirements

[see job description]
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