Massage Therapist
Property Name:
Silverado Resort & Spa
Job Title 
Massage Therapist
Company Name: 
Wyndham Hotel Group
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

The Massage Therapist provides guests with professional massage therapy. Essential Job Functions include but are not limited to:

  • Provide consultations to potential guests as needed.
  • Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices as licensed to the highest level of professionalism.
  • Follows spa service traditions to ensure service standards and consistency are met.
  • Ensures spa atmosphere remains consistent with brand.
  • Has excellent knowledge of all spa services and retail, educates and sells retail to guest and meets all retail sales goals.
  • Has excellent knowledge of the muscles and body, its structure and functions and can adapt each treatment according to the needs of the guest.
  • Is knowledgeable on proper body and massage techniques and any contraindications.
  • Remains updated on how to perform each treatment with consistency.
  • Participates in regularly scheduled massage and spa team meetings and cross-training opportunities.
  • Participate in any required trainings and implement practices that are taught.
  • Performs housekeeping duties as assigned in spa and treatment room.
  • Ensures spa reception area, serenity room, and treatment rooms are clean and maintained.
  • Ensures all state and company sanitation requirements are met and followed.
  • Keep up-to-date guest records.
  • Complete each service in a designated time.
  • Contribute to events or promotions as needed.

  • High school education, GED, or equivalent experience.
  • Diploma from state approved Massage training program.
  • Holds current state massage license.
  • At least 2 years of previous experience as massage therapist or advanced massage training education preferred.
  • Previous customer service/hospitality/retail sales experience preferred.
  • Basic computer skills and knowledge of spa software.
  • Excellent interpersonal skills, effective communication, and time management.
  • Ability to work in a team environment with professional demeanor.
  • Ability to speak, read and write English, to interpret documents such as safety rules, operating and procedure manuals
  • Basic math skills with ability to add, subtract, multiply, and divide. Computer literate: Strong proficiency in MS Office (Outlook, Word, Excel, Power Point. Adaptable to learning new and customized software programs.
  • Warm, personable and energetic demeanor.
  • Projects a professional and polished image that inspires confidence and trust. Must be able to abide by the company appearance standards and compliance with the designated uniform.
  • Dedicated to exceeding service standards and providing services and standards to the highest caliber.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Must be able to work variable shift, weekends, holidays, and special events, as needed.
  • Must have employment eligibility in the U.S. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls. Must be able to lift up to 15 lbs. The employee frequently is required to talk or hear.

About Silverado Resort and Spa


Silverado Resort and Spa is a luxury resort in the heart of the world-famous Napa Valley Wine Country! Whether you come to the Northern California area for relaxation, adventure or business, find it here. Located just an hour north of San Francisco, it’s all tucked away from the city while still being close to the Bay Area action. The soothing, full-service spa sets the stage for relaxing comfort, offering massages, facials, manicures, pedicures and more. But there’s more to Silverado Resort and Spa than just soothing stays. Two PGA championship golf courses, which are overseen by World Golf Hall of Fame member, lead golf analyst for NBC Sports, and resort co-owner Johnny Miller, 13 lighted tennis courts, and biking and hiking trails on-site ensure excitement at every corner. And thanks to its Napa Valley Wine Country location, it’s all close to more than 400 wineries. The fine and casual dining within the resort’s restaurants pair nicely with local wines. The elegant styling and picturesque Northern California views makes it one of the most sought after wedding venue destinations as well. It’s all designed to ensure the perfect Napa Valley Wine Country stay for any and all visitors.