Marketing Operations Executive EMEA
Work with the Senior Manager Marketing Operations EMEA and Senior Director Marketing Operations EMEA, in the implementation of marketing initiatives in concert with brand & regional marketing teams. Initiatives to be focused on various customer segments served by Hilton Worldwide Portfolio of brands, to meet brand market share, customer Share of Wallet (SOW) and key business objectives, as appropriate.
Assume tactical responsibility for multiple concurrent projects including coordinating activities among multiple internal and external teams.
What will it be like to work for Hilton Worldwide?
With thousands of hotels in more than 100 countries, Hilton Worldwide offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. If you understand the importance of a proper welcome and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Worldwide. Because it's with Hilton Worldwide where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
What will I be doing?
Project Management Activities 40%
Through collaboration with the wider Marketing Operations team, manages the annual calendar of campaign activity and assume responsibility for consolidating all required information on shared systems and team sites.
Support the Senior Manager on the implementation of all promotions. Responsible for proof reading and sign off of all landing pages and any other collateral as well as testing of all promotional emails.
Responsible for managing the translation process for all promotions liaising with agencies and the regional marketing teams
Manage projects in collaboration with Revenue Management & eCommerce as directed by the Senior Manager. Work with the revenue management reporting to define the featured hotels for retailing on landing pages and emails on a regular basis.
Liaise with the ecommerce team to ensure smooth delivery of promotional activity for online retailing.
Coordinating Activities 35%
Assume responsibility for internal processing of promotions, including completion and routing of offers and communicating with internal teams to ensure campaign success..
To monitor competitor activity and compile a look book as reference material.
Responsible for the consolidation all promotional activity into a one stop reference site
Assist Senior Manager and Senior Director in the implementation of marketing initiatives.
Assist in maintaining the relationship with brand-specific marketing teams (DoubleTree and HGI etc.) and regional marketing teams..
Work with internal marketing teams and external creative agencies in development of appropriate collateral for selected initiatives.
Supports the Senior Manager in working with legal teams to ensure all promotions are clearly communicated to customer to avoid complaints and potential legal action to the business.
Admin Activities 25%
Develop and maintain understanding of Hilton databases, internal systems and operations procedures/practices to ensure adequate cost-effective support for marketing initiatives. Lead the day to day management of creative asset systems and toolkits.
Responsible for processing and logging of all invoices
Assists the team in organizing travel & meetings where necessary.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Assist in preparation of program presentations including building PowerPoint decks and developing other presentation materials as warranted.
Any and all other job duties as assigned
What are we looking for?
The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.
Ethical conduct and integrity in performance of all job functions
Ability to effectively handle multiple, concurrent projects under pressure, including appropriate prioritization of projects
Ability to coordinate projects among multiple parties, including providing direction for both internal and external partners, departments and vendors/agencies
Excellent oral and written communication skills
Ability to work effectively with a broad spectrum of both internal team members and external vendors/partners, emphasizing a true 'service focus' in all interactions
Absolute discretion and confidentiality regarding sensitive information, both program and job related
Basic knowledge and understanding of all aspects of the job and departmental/company policies and procedures
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.
Required Qualifications / Experience
Advanced skills in Excel, PowerPoint.
Basic understanding of business mathematics:
including ability to calculate percentage changes and averages/weighted averages;
Working knowledge of Microsoft Excel, including ability to understand/manipulate basic spread sheets
Ability to work effectively with minimal supervision, including taking initiative when appropriate to move projects forward
Strong problem solving skills, including both operational and promotional elements of the program, includes ability to overcome obstacles
Ability to develop presentation materials including PowerPoint slide shows
Absolute discretion and confidentiality regarding sensitive information
Preferred Qualifications / Experience
Post-secondary degree/diploma preferred - CIM/Marketing or experience in lieu of
Experience in travel industry or direct/relationship marketing, or working for a creative/direct marketing agency with experience supporting clients in these industries.