Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.
Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.
Ability to understand Guests’ service needs.
Ability to be well organized, maintain concentration and think clearly when providing service to Guests.
Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
Ability to converse calmly with irate Guests’, co-workers or supervisors in sometimes tense situations.
Ability to perform job functions with minimal supervision.
Ability to work cohesively with co-workers and other departments as part of a team.
Ability to analyze reports and numbers. Work does involve extensive reading and visual inspection of written materials at close range.
Ability to follow supervisor’s instructions.
Ability to arrive at work on time in full uniform prepared with tools and all equipment needed for service. Clock in and out; sign in and out for each shift.
Ability to keep work area clean and neat, free from dust and litter.
Ability to adhere to all hotel policies and procedures
Guest Rooms: plunging toilets, unclogging drains, repairing all types of hardware, plumbing, electrical equipment including lamps, air conditioners, cosmetic items, replacing electrical switches and outlets, assisting with high speed internet problems, HVAC problems and programming TV’s.
Public Areas: plunging toilets, unclogging drains, repairing all types of hardware, plumbing, electrical, HVAC equipment and cosmetic items.
Fire alarm/Life safety system: monitor systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems. To have a working knowledge of fire sprinkler and emergency power systems.
Energy Conservation: to observe energy and utilities usage in the hotel and on the grounds. To look for ways to conserve energy and report any ideas to Engineering Management.
Tools: clean, lubricate, protect and otherwise maintain all tools and equipment in the hotel. To see that all tools used are returned to the shop and secured in proper storage area. To protect and otherwise maintain your assigned tool pouch and its tools at the discretion of the Engineering Management.
Emergencies: Be available for any emergencies and act in and engineering capacity to protect our guests and associates and preserve the building and its systems during the emergency. To act as quickly and responsibly as possible to return the building to its normal operating status. To inform Engineering Management of any such emergencies.
Accident Prevention and Safety: to strive to work in an accident free manner and to create a safe work environment for others. To continuously look for conditions which may endanger associates or guest of the hotel and to take immediate action to correct any hazardous conditions found.
Records: to read, log, track and interpret reading from meters, gauges and other measuring units. To maintain a thorough log of each day’s activities and problems that occur and to ensure this information is passed on to other shifts.
Departmental Duties: to clean all engineering areas as directed by Engineering Management. To work in a neat and efficient manner, keeping work areas clean and well organized. To serve as otherwise directed or needed to help maintain the effective and efficient operation of the hotel.
General: Complete all work assigned in a safe and professional manner. Maintain communications with supervisors to ensure that all needed materials, tools and supplies are available or on order. Follow up on any items that may be on back order. Keep supervisor updated on assignments. Provide training and technical advice to other engineers as needed or requested.
Conducts room preventative maintenance on all hotel rooms, buildings and equipment.
Responsible for swimming pool and spa maintenance.
Assists with picking up trash in the parking lot.
Assists guests as needed.