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Property Name:
Vail Resorts
Job Title: 
Lead Spa Concierge/Front Desk Supervisor
Colorado-Mountain Communities
Company Name: 
Work Permit?: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
Bonus Pay: 
Corporate Overview

Vail Resorts Inc. is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations.

Vail Resorts owns or manages 13 hotels located at its five premier mountain resorts of Vail, Beaver Creek, Breckenridge, Keystone, and Heavenly, including RockResorts branded hotels and about 1,500 managed condominiums and townhomes. The Company also operates RockResorts in Santa Fe, Jackson Hole, Jamaica, the Dominican Republic and St. Lucia.

Our mission is simple. Experience of a lifetime.

Job Description

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.




Lead Spa Concierge/Front Desk Supervisor - Year Round - Full Time 

Responsible for lead function within spa concierge and attendant team.  Provides day-to-day work direction to team members; enforces policies and procedures; trains and guides staff; and resolves issues and problems. May be responsible for assisting with payroll and conducting end of month inventory of products and supplies. Performs all tasks for which work group is responsible.

Essential Job Responsibilities

  • Responsible for assisting in the selection, training, supervision and success of all spa and salon team members.
  • Capable of creating a motivational atmosphere and a cohesive team.
  • Delegates authority appropriately to various team members and follows up on all projects and issues to ensure timely completion.
  • Is actively involved in the operation through daily interaction with both the staff and resort guests.
  • Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
  • Demonstrates proactive leadership qualities in both the daily operation of the Spa/Salon as well as in long-term visioning.
  • Conduct end of month retail inventory of products and supplies.
  • Conduct closing shift reports and reconcile all cash, credit card, and room charges, account for any discrepancies.
  • Ensures that the guest experience is pleasant in regard to atmosphere, service and quality.  Adheres to the Resort brand/ performance standards.
  • Work closely with groups and bridal parties to ensure all participants are properly booked and well taken care of.
  • Promote all spa programs/activities by discussing other department areas that may assist guests with a total resort experience. Must keep current with spa calendar – programs, events and activities.
  • Walk through spa facility ensure proper supplies and amenities in locker rooms and relaxation lounge.
  • Adheres to the Spa/Salon operational budget and payroll forecasts.
  •  Establishes and enforces internal cost and labor controls.
  • Responsible for developing revenue enhancement programs (promotions) to increase the number of services and retail sales in the spa/salon
  • Responsible for attending numerous Resort wide meetings and communicating all relevant information to the Spa and Salon team.
  • Maintain storage areas to ensure cleanliness, freshness, and organization.
  • Frequent checks of equipment and facility to ensure safety and prevent loss of equipment and/or injury to users.
  • Assist with guest follow up concerning retail requests.
  • Other duties assigned

Job Requirements:

  • College Degree in hospitality or business related field preferred.
  • Two years experience in a spa supervisory role preferred. 
  • CPR certification preferred.
  • Word, Excel, Outlook preferred.

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 130292

Job Requirements
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