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IT Manager
Property Name:
Hilton Chicago/Oak Brook Hills Resort (IL1620)
Job Title: 
IT Manager
Illinois-Chicago West
Company Name: 
Oak Brook
Work Permit?: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
Bonus Pay: 
We are a rapidly growing entrepreneurial hotel management company dedicated to creating value for our team members, our guests, our owners, and our communities.
If you are committed to delighting guests, playing well with others, and thriving under pressure, we offer exciting opportunities for you to perform a key role in our hotels' growth.
Why Portfolio?
Yes, Portfolio specializes in managing unique, boutique-style destination resorts and significant urban hotels in domestic and international markets.
Yes, Portfolio provides entrepreneurial, creative, and financially aware management for hotels that share a defined style and position in their respective marketplace.
Yet perhaps the best indication of how we work is our twelfth Compass Point standard by which we operate:
"We find ways to live, laugh, and learn as we do our best to provide stellar service to our guests. We realize we need to enjoy the time we spend together, because life is too short not to have a good time along the way."
Come join us!

SUMMARY:The IT Manager is primarily responsible for ensuring all systems in use at the property are maintained to a level that delivers the most efficient service for our guests and Team Members. S/He will maximize the profitability of the hotel while maintaining guest satisfaction.

The IT Manager shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel's Culture.


  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

  • Cultivate collaborative, mutually supportive relationships with and among customers, community, sales office, and hotel staff.

  • Provide support to users of information systems through direct interaction.

  • Provide support to users of information systems through coordination of their ongoing training needs.

  • Supervise and administrate all phases of computer and telecommunication operations including planning, installing, training, and maintenance.

  • Plan and coordinate new installations of software and hardware.

  • Review and approve hardware and software purchases to ensure that new products achieve corporate and brand standards.

  • Responsible for the administration and security access control to the local area network.

  • Analyzes and is aware of the terms and due dates of all maintenance contracts covering the hotel hardware and software.

  • Prepares monthly activity reports outlining the systems activity of the hotel for distribution.

  • Provide suitable training, reinforcement and coaching for staff, as necessary.

  • Promote teamwork and quality service through daily communication and coordination with other departments. 

  • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.

  • Perform other duties as assigned.


Associate is held accountable for all duties of this job and other duties as assigned.


  • High school diploma or equivalent

  • Bachelor's degree in IT or related field

  • Two years of experience in hotel systems support

  • Knowledge of hotel property accounting

  • Operational knowledge of all hotel departments

  • Willingness and ability to promote a positive team member culture and core values

  • Ability to maximize impact, maintain interest, and establish a rapport with your audience when conveying information

  • Must speak fluent English

  • Fluency in other languages beneficial


  • Must be a United States citizen or possess a valid work permit

  • Must be able to read, write, and speak English

  • Must have exceptional communication skills

  • Must be able to accurately follow instructions, both verbally and written

  • Must have basic computer skills including Microsoft Office

  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently

  • Must be detailed orientated and work well under pressure

  • Ability to work quickly and accurately with little supervision

  • Ability to communicate well with all levels of hotel management and staff

  • Must be able to work in a fast paced environment

  • Must be professional in appearance and demeanor

  • Ability to work a flexible schedule that may include evenings, weekends and holidays

  • Must have the ability to deal effectively and interact well with employees

  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

  • Possess strong motivational, organizational and verbal communication skills

  • Ability to travel to attend workshops, tradeshows, conventions, etc.

  • May require a Driver's License



  • Must be able to sit for long periods of time

  • Must be able to frequently stand up or move within and outside the facility

  • Must be able to carry or lift items weighting up to 25 pounds

  • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements consistent with office work

  • Must be able to frequently handle office supplies and equipment to maintain the facility

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by this employee.  He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

Benefits : Medical, Dental, Vision, 401K and more ...
(ref. 16033)
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
© Portfolio Hotels & Resorts, LLC.
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