Applicants who do not already have legal permission to work in the United States will not be considered.
US $11.00-US $11.00 / Hour
We are a rapidly growing entrepreneurial hotel management company dedicated to creating value for our team members, our guests, our owners, and our communities.
If you are committed to delighting guests, playing well with others, and thriving under pressure, we offer exciting opportunities for you to perform a key role in our hotels' growth.
Yes, Portfolio specializes in managing unique, boutique-style destination resorts
and significant urban hotels in domestic and international markets.
Yes, Portfolio provides entrepreneurial, creative, and financially aware management
for hotels that share a defined style and position in their respective marketplace.
Yet perhaps the best indication of how we work is our twelfth Compass Point standard
by which we operate:
"We find ways to live, laugh, and learn as we do our best to provide stellar service to our guests. We realize we need to enjoy the time we spend together, because life is too short not to have a good time along the way."
Come join us!
SUMMARY:The Housekeeping Supervisor is primarily responsible for managing the daily operations of the housekeeping staff. S/He will promote a safe working environment and quality service to achieve maximum guest satisfaction. The Housekeeping Supervisor will work with supervisors, inspectors, and other members of the housekeeping team to ensure maximum efficiency.
The Housekeeping Supervisor shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel's Culture.
ESSENTIAL JOB FUNCTIONS:
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Supervise daily operations in maintenance and sanitation of the guestrooms, public areas, and pool/spa.
Recommend and implement procedural changes.
Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
Ensure that staff report to work as scheduled. Document any late or absent employees.
Coordinate breaks and assign work duties to staff.
Provide proper training and reinforcement to meet standards and requirements.
Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
Promote sanitation, safety, security efforts, and guest services of the Hotel.
Ensure equipment and facilities are inspected, cleaned, and in proper operational conditions at all times.
Assist staff with their job functions to ensure optimum service to guests.
Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Follow hotel policy with lost/stolen items.
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Complete monthly inventories of linen supplies, and equipment.
Investigate new and improved cleaning methods and instruments.
Associate is held accountable for all duties of this job and other duties as assigned.
EXPERIENCE & EDUCATION:
High school diploma or equivalent
Thorough knowledge of the housekeeping field
Fluency in other languages beneficial
Must be a United States citizen or possess a valid work permit
Must be able to read, write and speak English
Must be able to accurately follow instructions, both verbally and written
Must have general computer skills including Microsoft Word and Excel
Must be detailed orientated and work well under pressure
Must be able to work in a fast paced environment
Must be professional in appearance and demeanor
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it
Possess strong leadership, motivational, organizational and verbal communication skills
Must be able to stand on feet throughout the shift, with intermittent periods of walking
Must be able to occasionally lift, carry, push & pull up to 35 lbs with assistance
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat)
Must be able to work in variable room temperatures
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.