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AE1FDDF6A0AC42F9
Housekeeping Manager
Property Name
Terranea Resort
Job Title
Housekeeping Manager
Location
California-Los Angeles/Long Beach
Company Name
City
Rancho Palos Verdes
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Yes
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Rooms - Housekeeping

Dramatically poised at the edge of the Pacific Ocean on the Palos Verdes Peninsula, Terranea's 102 acres are infused with the elegance of a classic Mediterranean estate, the casual energy of coastal Southern California, and countless ways to spend your days - all tied together with authentic, genuine hospitality and a deep respect for this irreplaceable oceanfront setting. A gracious, old-world ambiance permeates the grounds, from the resort lobby and outdoor gardens, to private terraces and inviting courtyards with outdoor fireplaces.

Located just south of Los Angeles, Terranea offers a 582-room resort, including a luxurious collection of residential bungalows, casitas and villas. The resort features a host of world-class amenities, such as The Links at Terranea, an award-winning 9-hole, par 3 golf course, the spectacular Spa at Terranea, three ocean view pools, family-friendly activities, and a collection of eight distinctive restaurants, bars, cafés and lounges.

Job Description


Job OverviewThis position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for oversight of the cleanliness and maintenance of guest rooms, public space and heart-of-house areas. Additionally, s/he will administer all aspects of the guest room maintenance program and provide leadership, guidance and support to the housekeeping team (to include, but not limited to, laundry and uniform teams) in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for Destination Hotels.Essential Functions
  • Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
  • Prepare and properly distribute room assignment sheets to scheduled staff and ensure assignments are completed at the end of each shift
  • Effectively communicate changes of assignment sheets as they arise throughout the shift
  • Assign and maintain accurate distribution records of keys and communication equipment (e.g. radio, beepers, phones, etc.)
  • Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space and heart-of-house areas
  • Instills a calm, organized approach when interacting in stressful situations
  • Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
  • Ensure that sufficient staffing is present to meet the daily business demands
  • Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
  • Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
  • Assist management to recruit, hire, train and successfully support and manage the talent of all new and existing team members

Job Requirements


  • High school diploma or general education degree (GED or three to five years related experience and/or training; or equivalent combination of education and experience)
  • Minimum of two years housekeeping management experience in a high volume setting preferred
  • Previous hospitality experience in a Four Diamond quality organization preferred
  • Previous experience with Windows, Office, and property management systems highly desirable
  • Must be able to understand, speak, read, and write in the basic English language
  • Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
  • Demonstrate ability to compute basic arithmetic
  • Must be available to work, varied shifts and flexible schedules