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4DCEBEDAABE1215E

Property Name
Hawthorn Suites by Wyndham St Louis
Job Title
Guest Service Representative
Location
Missouri-St. Louis
City
St Louis
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Front Desk, Front Desk - Night Audit
Since 1997, Buffalo Lodging Associates has provided a variety of services including operations management, sales, marketing, accounting, development, architecture and construction. As such, the success of Buffalo Lodging Associates is predicated on combining the highest quality product available at a given price point with exemplary service. We are able to keep this commitment by employing some of the brightest and most talented employees in the hospitality industry today. We consistently exceed brand standards and manage costs without sacrificing service or product quality. Our company culture emphasizes individual responsibility and pride in a job well done, and we welcome and encourage input and ideas from all of our team members.

Buffalo Lodging Associates, LLC. is always seeking highly motivated and dynamic individuals who enjoy a challenge and are committed to excellence. In management candidates, we seek people who are team-oriented and can lead by example. The success of Buffalo Lodging is centered on empowering our team members to pro-actively deliver unparalleled service, and to ensure every guest's satisfaction. To be successful in our organization, both management and hourly candidates must show that they are committed to providing this exemplary service to each and every guest with every interaction.

Our desire is to provide people with a working environment that they find satisfying both professionally and socially, says Ronald Kendall, President of Buffalo Lodging Associates. We want them to find the job fun and interesting, while working with people they like.

Job Details

Principal Responsibilities:

The Hawthorn Suites by Wyndham, located near Westport Plaza in St Louis, Missouri is seeking qualified candidates for the position of Guest Service Representative. The Guest Service Representative performs duties at the Front Desk , greeting and registering guests to the hotel.

- Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests.
- Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner.
- Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.

Job Duties:

- Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times.
- Customer Service – Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service and assistance. Drives hotel shuttle to pick up and drop off guests at approved locations as needed. Delivers requested items to guests as needed including incoming faxes, mail, valet laundry, etc.
- Team Work – Contributes to building a positive team spirit. Treats others with respect and consideration regardless of their status or position. Communicates with the housekeeping department about room status and availability.
- Organizational Support – Follows policies and procedures.
- Quality - Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.
- Quantity – Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities and uses time efficiently.
- Adaptability – Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.
- Compliance – Responsible for cash drawer content and transactions during the shifts. Ensures accuracy or daily deposits. Maintains accurate records including cash log, registration cards, reservation cards, wake-up call sheets, shuttle logs, property walks and all other logs as required.
- Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly. Maintains confidentiality. Maintain a current room status report in case of emergency.
- Initiative - Asks for and offers help when needed.
- Dependability – Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time. Is able to meet the demands of the industry with regard to working holidays and weekends

Job Requirements

Qualifications

High School diploma or equivalent is preferred. Hospitality and/or customer service experience is preferred. Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary. Computer skills preferred. Must have valid drivers license, and acceptable driving history subject to company approval.

Benefits:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a comprehensive benefits package to full time employees that includes the following:
- Medical & Dental Insurance
- 401(k) savings plan
- Life Insurance
- Supplemental Life Insurance
- Flexible Spending Plans
- Short Term Disability Insurance
- Employee Assistance Programs