GUEST SERVICE AGENT - Hawthorn Suites Greensboro NC
Property Name:
Hawthorn Greensboro
Job Title 
GUEST SERVICE AGENT - Hawthorn Suites Greensboro NC
Location: 
North Carolina-Winston Salem
Company Name: 
Wyndham Hotel Group
City: 
Greensboro
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
Come explorer a world of opportunity!
The Wyndham Hawthorn Suites is currently seeking a Guest Service Agent to work on a part time status.  The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Fundamental Requirements: 
·          Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
·          Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
·          Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
·          Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
·          Review Front Office log and Trace File daily.
·          Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
·          Follow all cash handling and credit policies.
·          Be aware of all rates, packages and special promotions as listed in the Red Book. 
·          Be familiar with all in-house groups. 
·          Be aware of closed out and restricted dates.
·          Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
·          Be familiar with hospitality terminology.
·          Have knowledge of emergency procedures and assist as needed.
·          Handle check-ins and checkouts in a friendly, efficient and courteous manner.
·          Use proper two-way radio etiquette at all times when communicating with other employees.
·          Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
·          Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
·          Be able to complete a bucket check, room rate verification report, and housekeeping report.
·          Balance and prepare individual paperwork for closing of shift according to hotel standards.
·          Maintain and market promotions and guest programs.
·          Maintain a clean work area.
·          Assist guests with safe deposit boxes.

Qualification:

 

College course work in related field helpful.
Experience in a hotel or a related field preferred
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Physical Requirements:
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
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