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117C40BB9009BEE2

Property Name
Hampton Inn Cascades
Job Title 
Guest Service & Sales Manager
Location 
Virginia-Northern
City 
Sterling
Work Permit 
No
Management Position 
Yes
Other Benefits 
Medical,Dental,Vision, Short/Long Term,Life,401k
The B. F. Saul Company Hospitality Group is the hospitality subsidiary of one of the largest private real estate concerns located in the Washington, DC area. Founded in 1892, the B. F. Saul Company has a proud tradition of consistent growth and financial strength. Utilizing time proven investment principles, quality operations, focused management and a true commitment to our team members, the organization has built a prosperous and positive history of success that spans over 110 years.

With nineteen hotels in four different states, our portfolio offers exciting and rewarding career paths in all areas of the hospitality industry.

Our long-term success and stability is centered around our collective focus on our division-wide service excellence pledge, known as "Our Big 3." Our Big 3 is very simple:
  1. Happy, professional team members who demonstrate aggressive friendliness.
  2. A clean, crisp, safe property where everything works.
  3. Guests and team members receive all that they expect... plus a little bit more.
Serving as the cultural anchor of our hotel community, Our Big 3 is symbolized across our division by our mascot, OB3. OB3 gets introduced to all new team members and shows up at all hotel events and celebrations to remind our team members why we're all there and help us stay excited and focused.

One of our most recent initiatives is "Our Big Green" which is our division-wide program for "going green" and implementing environmentally sustainable practices into our hotel operations.

We invite you to visit any of our individual hotel websites to learn more about each property and begin to see for yourself why over 1,000 team members from all over the world have chosen to work in our nineteen B. F. Saul Company hotels.

Job Details

This position is responsible for ensuring outstanding guest service and effective operations of the front desk. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure guest satisfaction, positive team member relations and achievement of overall financial results.



Responsibilities:



  1. Guest Service: Accountable for guest satisfaction by ensuring service standards are met and guests' needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.

  2. Financial Results and Cost Control: Responsible for management of expenses to maximize hotel profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses. Follows B. F. Saul Company Hospitality Groupprocurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy.

  3. People Management and Training: Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Responsible for interviewing, hiring, coaching, and development of all team members. Responsible for all required training for department team members and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to B. F. Saul Company Hospitality Grouptraining policies. Promotes collaboration and positive, professional work environment.

  4. Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Responsible for all front desk initatives. Must have high attention to detail, good communication skills and leadership ability. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.

  5. Safety/Risk Management: Conduct routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.

 

Job Requirements

Education: High school diploma or GED required, college degree or equivalent experience preferred.

Experience/Knowledge/Skills/Abilities:2+ years of customer service and 1+ years supervisory/management experience required. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests. Must be able to manage multiple priorities in a fast-paced environment. Demonstrates clear written and verbal communication skills.

Physical: Ability to lift, push or pull up to 75 pounds on an occasional basis.

EEO AA M/F/Vet/Disabled

PI95992337