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Guest Relations Supervisor
Property Name:
Mandarin Oriental Hotel Miami
Date Posted:
11/24/16 3:45 PM
US - FL - Miami

A career with Mandarin Oriental Hotel Group opens up a wealth of exciting opportunities for you, both now and for your future development. Our vision is to be widely recognised as the best luxury hotel group in the world. The Group is renowned for creating a culture that provides a motivating and rewarding environment in which to thrive.

Position Details

Are you anxious to join a luxury hotel group with a very simple philosophy? Do you want to work for the premier luxury hotel in Miami? Then consider working for Mandarin Oriental, Miami!

Our property in Miami is one of twenty-two luxury hotels located worldwide in areas such as Asia, North America and Europe. Mandarin Oriental Hotel group is a unique collection of hotels which redefine luxury by delighting our guests with unparalleled experiences. Our guests enjoy a true sense of place in each location while receiving superlative service in keeping with our oriental heritage.

We are looking for a Guest Relations Supervisor, preferably with a minimum of 2 years' Front Office experience.  Primary responsibilities include greeting guests and assisting with guest requests; maintaining guest database and guest profiles; assisting in the guest amenities program; supervising the guest relations coordinators; and supporting the Guest Relations Director.  Incumbent must have excellent written and verbal communication skills, with the ability to multi-task. A strong sense of luxury hospitality service is critical. Experience with MS Office products, SpringerMiller System (SMS), and HOTSos is a plus. A flexible schedule is required, including weekends, holidays, and evenings.  This is a full-time position only. Local candidates are preferred. Relocation is not available for this position.

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Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D