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Property Name:
Vail Resorts
Job Title: 
Group Reservations Agent
Utah-Salt Lake City
Company Name: 
Park City
Work Permit?: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
Bonus Pay: 
Corporate Overview

Vail Resorts Inc. is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations.

Vail Resorts owns or manages 13 hotels located at its five premier mountain resorts of Vail, Beaver Creek, Breckenridge, Keystone, and Heavenly, including RockResorts branded hotels and about 1,500 managed condominiums and townhomes. The Company also operates RockResorts in Santa Fe, Jackson Hole, Jamaica, the Dominican Republic and St. Lucia.

Our mission is simple. Experience of a lifetime.

Job Description

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


Job Summary: The Group Reservation Agent will manage phone calls as the first point of contact for prospective and existing group guests. This is a great entry level position for someone interested in starting a career and growing with our company.

Job Responsibilities Include, but are not limited to:

  • Assist conference attendees by build complete reservations offering all available essentials.
  • Learn details about a variety of products and services offered and accurately relay that knowledge to our guests.
  • Provide excellent customer service to a variety of clientele through personalized conversations.
  • Ability to use different systems efficiently while entering accurate data.
  • Use questioning and listening skills that support effective telephone communication.
  • Demonstrate an ability to take direction by following an established script.
  • Able to adapt to ongoing coaching and feedback.


  • College degree preferred.
  • Call center, hospitality or sales experience preferred.
  • Data entry preferred.
  • MS Office Suite knowledge preferred.
  • Property management software experience preferred: Tour Partner, RPOS, LMS.
  • Must have excellent command of the English language, both written and spoken.
  • Must be able to work on the phone for long periods of time.
  • Must have a flexible schedule, exceptional time management skills, and attention to detail.
  • High level of interpersonal communication and a focus on customer service skills is a must.
  • The ability to multitask is required.

Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 130790

Job Requirements
[see job description]
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