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General Manager
Property Name:
TownePlace Suites Billings
Job Title: 
General Manager
Company Name: 
Work Permit?: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
InterMountain Management, LLC, develops, owns and operates premium brand hotel properties nationwide. In addition to owning and operating our own hotels, we are pre-approved to operate the following premium brands for select owners on a third-party basis:

Marriott International
• Residence Inn
• Courtyard
• TownePlace Suites
• Fairfield Inn
• Fairfield Inn & Suites
• SpringHill Suites

Hyatt Hotels Corporation
• Hyatt Place
• Hyatt House

Starwood Hotels
• element by Starwood

Hilton Hotels Corporation
• Homewood Suites by Hilton
• Hampton Inn & Suites
• Hilton Garden Inn
• Home2

InterContinental Hotels Group
• Holiday Inn
• Holiday Inn Express

LQ Management LLC
• La Quinta Inns

We currently have a multitude of properties under development across the nation. Our reputation is enhanced by the awards we have won for operations, occupancy, and overall customer satisfaction.

Responsible for directing and overseeing all operational activities and departments in the hotel to maximize revenue and deliver a positive experience and exceptional customer service for the guests. Keep guest satisfaction as high as possible.

* Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
* Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
* Maintains and improves property standards and service to ensure guest satisfaction and the right public image.
* Ensure that the property and its inventories are always in the best of conditions.
* Develop annual budget and capital expenditure plans.
*Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
* Comply with all corporate accounting procedures.
* Prepare and submit on a timely basis operational results/reports to corporate office/owners.
* Inspects property on a regular basis and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
* Ensure property hiring and all employee practices comply with company and legal requirements and strive for a culturally diverse work place.
* Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
* Delegates various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property.
* Monitors performance, develops and guides associates in career paths.
* Conducts Performance Evaluations for Department Heads.
* Responsible for maintaining proper and confidential Human Resources files, i.e., personnel files, medical files, investigative files, etc.
* Aggressively reduce accidents, and minimize worker's compensation and unemployment claims and resulting costs.
* Assist in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
* Accompany Sales Manager on sales calls.
* Become involved in community and/or government affairs.
* Remain highly visible and be readily available for guests at all times.
* Take initiative to offer assistance or answer questions throughout the hotel.
* Willingness and ability to train new associates.
* Thoroughly understand and implement the Brand service culture.
* Perform all shift checklist responsibilities.
* Support team members to ensure the team's entire workload is completed daily.
* Perform other duties as required.

Education and/or Experience:
* Hotel Management, General Business or Marketing degree preferred.
* Two to three years management experience preferred.
* Or equivalent combination of education and experience.

Knowledge, Skills and Abilities:
* Ability to deal with management, associates, guests, and general public in a courteous, tactful and patient manner.
* Excellent verbal and written communication, telephone, and presentation skills.
* Ability to work in a fast-pace, high energy and demanding work environment.
* Good understanding of revenue generation and profit/loss implications.
* Possess strong working knowledge of P&L statement.
* Understand MARSHA Inventory and daily selling strategies.
* Ability to work as a team player with all levels of hotel staff.
* Excellent guest relation skills.
* Strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.
* Dedicated, hard-working, self-motivated to work independently with little guidance.
* Effective negotiation skills and strategic thinking.
* Good computer skills.

* Good management skills.
* Practice safety standards at all times.
* Skill in operation of listed tools and equipment.
* Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.


* Prompt and regular attendance
* The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
* Associates are required to comply with hotel and/or department uniform and professional attitude and appearance standards.
* Act as a team player with all levels of staff.
* Lead by example.
* Participate in all mandatory job training and meetings.
* Participate in self-development to include participation in company sponsored seminars and training programs, independent on-site training activities and non-company activities (reading, participation in civic and professional associations, courses, or seminars).
* Current and valid drivers license.
* Over-night travel as necessary.
* Adhere to requirements, policies, and procedures outlined in Employee Handbook and/or other property documents.
* Immediately report any suspicious activities by guests or others.

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