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Position Details

Loews Hotels & Co
Loews Regency San Francisco
California-San Francisco/Marin
Management Position:
Entry-level Position:
Position Categories:
Hotel Manager - General Manager
Job Availability:

General Manager

Position Summary

Loews Hotels & Co is currently seeking an experience General Manager to join the Loews Regency San Francisco. The Loews Regency San Francisco Hotel is a Forbes Four Star, Trip Advisor Five Star property and is considered among the top hotels in San Francisco along with Ritz Carlton, Four Seasons and the St. Regis.  This property is position on the top 11 floors of a 48-story tower that offer some of the most breathtaking views in the city - many from our 148 elegant guestrooms and seven spacious suites.

Job Summary: 

Works with all management staff and the marketing and operational departments to develop and produce the most outstanding and seamless entertainment and resort experience in the world. Responsible for the overall operating performance, guest satisfaction, and financial results for the property.  Plans, organizes, directs and coordinates the operations of all Rooms Division, Star Service, Catering and Conference Management, and Food and Beverage departments in accordance with Loews Hotels Star Service Standards and corporate budgetary and profit guidelines.  Oversees all hotel Food and Beverage promotion to establish the Loews Regency San Francisco as the preferred provider of locally catered social events.  Directs and actively participates in all Loews Hotels Good Neighbor Programs in the surrounding community.  


Required Skills and Experience

Job Specific: 

  • Work with the Executive Committee including the Director of Rooms, Director of Food and Beverage, Director of Conference Services/Catering and Destination Services, Director of Human Resources, Director of Sales and Marketing, Director of Engineering, Controller, and the Executive Chef to develop annual goals and operational objectives
  • Work with the hotel department managers and their department heads to establish goals and objectives that coordinate with the overall resort wide goals and objectives
  • Coordinate the operations and activities of the above departments to ensure synergy within the resort to reach financial performance and guest satisfaction objectives
  • Evaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns
  • Develop annual hotel operating budget with the involvement of  Director of Operations, Controller, and Sales and Marketing Director
  • Monitor and maintain hotel financial performance within approved budgetary guidelines
  • Responsible for the profit performance of stated hotel departments
  • Responsible for overall hotel guest satisfaction, setting goals to achieve specific objectives
  • Responsible for overall resolution of guest problems or complaints
  • Develop annual capital expenditure plans
  • Work closely with the Director of Operations and the Controller to achieve all support services and related goals
  • Actively participate and promote staff involvement in community and service projects through Loews Good Neighbor program
  • Demonstrate and promote teamwork among all management and staff
  • Promote and ensure a clean and safe work environment
  • Coordinate all hotel security efforts with the Security team to ensure the safety of all hotel guests and employees
  • Coordinate all hotel emergency evacuation activities, directing the activities of the hotel Emergency Response Team
  • Other duties as assigned

General Duties: 

  • Ensure adherence to New Hire Training Program and ongoing Star Service Training in accordance with hotel standards
  • Interview, train, praise, coach, counsel, and discipline according to Loews Hotels standards
  • Notify Vice President of Operations and/or Organizational Planning Committee promptly and fully of all appropriate problems or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management, and employees
  • Promotes and applies teamwork skills at all times
  • Attend all appropriate hotel meetings and training sessions
  • Execute emergency procedures in accordance with hotel standards
  • Comply with all safety regulations and procedures
  • Comply with all hotel policies, standards, and rules
  • Remain current on all hotel information and changes


  • Minimum five years experience as General Manager of a four-star/four-diamond city-center property
  • Bachelor degree in Hospitality Management or related field
  • Progressive experience managing within a unionized labor environment
  • Excellent planning, organization, and guest services skills
  • Outstanding leadership and communication abilities
  • Proven track record in the hotel industry demonstrating achievement of outstanding profit and guest service related goals
  • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively
  • Able to work a flexible schedule, including weekends and holidays
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V