Reporting to the Vice-President, the General Manager will have overall accountability for budgeting & financial management, planning and directing all hotel services. While taking a strategic overview to maximize profits, this position must set the example to deliver a SilverBirch Hotels & Resorts standard of service that exceeds guests’ expectations.
The GM is a strategic thinker who provides clear, concise direction to the hotel leadership and service teams; inspiring a culture of high performance. Utilizing strong interpersonal skills the General Manager is the champion in all matters related to associate engagement. The GM will achieve desired outcomes through the alignment of operations and organizational strategies and as a senior leader possess an exceptional track record for bringing about positive change in a winning environment. The General Manager will excel in change management, facilitation and people management skills allowing for the delivery of operational excellence.
Duties & Responsibilities Include:
- Direct the annual hotel strategic planning process, operating budget and annual Marketing and Capital plans
- Maximize NOI through effective execution of sales and marketing plans, revenue management, food & beverage delivery, customer service and effective cost controls
- Anticipate business trends and seasonality, effectively maximizing both revenue and cost management opportunities as they present themselves
- Create a strong service oriented and operational excellence culture