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6DD91C1288268111
Gallery Host (Front Desk Clerk) - Ft
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Property Name
Hyatt Place Columbus/Worthington
Job Title
Gallery Host (Front Desk Clerk) - Ft
Location
Ohio-Columbus/Zanesville
City
Columbus
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Industry
Hotel/Resort
Position Categories
Front Desk, Front Desk - Night Audit, Customer Service

Careers and Job Opportunities for Crestline Hotels and Resorts LLC

Crestline -- successfully inspiring hospitality careers. As one of the largest and most well-respected hospitality management companies in the U.S., Crestline attributes its success to its more than 4,000 associates who exemplify our culture of service, forward-looking vision, and the ability to work together in a diverse environment. Since 2000, Crestline has been a preferred hospitality management company for many of the most notable brands including Marriott, Hilton, InterContinental, Hyatt and Starwood, as well as independent, private label hotels and conference centers. Operating in 28 states and the District of Columbia, Crestline's mission is to "exceed guest expectations, provide an engaging and supportive work environment, and deliver financial success and opportunities for our employees, our company and our owners and investors."

Crestline's associates enjoy liberal benefits, exceptional opportunities for growth and advancement, as well as educational opportunities. Crestline is consistently ranked as a top 10 management company - not only for its growth, but for its high operating standards that include optimal results in all areas of the hotel business - from RevPAR performance, to gross operating profit, to quality, to associate opinion surveys, and employee retention.

Whether you are looking to enhance your skills or rise to executive management, Crestline is a hospitality leader that values your work ethic and rewards your contributions. We invite you to consider a career with Crestline.

Job Description

Overview:

Gallery Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Gallery Hosts creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

 

Responsibilities:
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of:
    • a) all hotel features/services, hours of operation.
    • b) All room rates, special packages and promotions.
    • c) Daily house count and expected arrivals/departures.
    • d) Scheduled daily group activities.
    • e) Brand services and requirements including F&B
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
 

Job Requirements

Qualifications:

Education:   

  • High School Graduate or General Education Degree (GED): or Work Equivalent

Experience: 

  • One to two years previous experience in a similar position in a select service hotel preferred
  • Customer service experience required.

Other Requirements: 

  • Basic computer skills required
  • Must have good understanding of the English language.
  • Good communication skills both verbal and written.
  • Provide excellent customer service and maintain a professional demeanor
  • Compute basic arithmetic.
  • Ability to: perform job functions with attention to detail, speed and accuracy. Prioritize, organize and follow up. Be a clear thinker, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Understand guest’s service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent hotel data.
  • Must be flexible to work weekday and weekend shifts.
EEO/AA Employer Disclosure:Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status. 
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