QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE:
High school graduate or equivalent. Four-year college degree, preferably in the hospitality industry. Two years experience in a similar resort or conference center. Two years of management experience in Front Office or Reservations. General computer proficiency. Pleasant phone demeanor. Advanced knowledge of Front Office computer systems, including the ability to solve system related problems.
Supervise the training of all Front Office employees and motivate them to perform their jobs effectively. Responsible for ensuring that the Front Office is in compliance with all systems, control policies and procedures. Monitor and control payroll and other expenses including damaged vehicles. Develop and maintain open lines of communication within the department and with other departments within the property. Resolve guest problems expediently and in a professional manner. Ensure exceptional guest service is delivered at the front desk, concierge and guest services. Schedule staff to reflect daily occupancy and make sure schedule is concurrent with the arrival and departure pattern. Direct the efforts of the Rooms Supervisors, Concierge, Guest Service Agents and Front Office Agents. Attend required meetings as a representative of the Front Office. Handle disciplinary action, coaching and counseling sessions and related personnel issues. Delegate work among the staff in an equitable manner.