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174382768EE96A17
Front Office Manager
Property Name
The Hotel Contessa
Job Title
Front Office Manager
Location
Texas-San Antonio
Company Name
City
San Antonio
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Industry
Hotel/Resort
Position Categories
Rooms - Front Office/Guest Services
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Job Description

The Front Office Manager is responsible for overseeing all aspects of the Front Office operation. Including, but not limited to, ensuring customer satisfaction (internal and external) and employee relations.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE:

High school graduate or equivalent. Four-year college degree, preferably in the hospitality industry. Two years experience in a similar resort or conference center. Two years of management experience in Front Office or Reservations. General computer proficiency. Pleasant phone demeanor. Advanced knowledge of Front Office computer systems, including the ability to solve system related problems.

ESSENTIAL FUNCTIONS:

Supervise the training of all Front Office employees and motivate them to perform their jobs effectively. Responsible for ensuring that the Front Office is in compliance with all systems, control policies and procedures. Monitor and control payroll and other expenses including damaged vehicles.  Develop and maintain open lines of communication within the department and with other departments within the property. Resolve guest problems expediently and in a professional manner. Ensure exceptional guest service is delivered at the front desk, concierge and guest services.  Schedule staff to reflect daily occupancy and make sure schedule is concurrent with the arrival and departure pattern. Direct the efforts of the Rooms Supervisors, Concierge, Guest Service Agents and Front Office Agents. Attend required meetings as a representative of the Front Office.  Handle disciplinary action, coaching and counseling sessions and related personnel issues.  Delegate work among the staff in an equitable manner.

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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