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Property Name
Mokara Hotel and Spa
Job Title
Front Office Leader In Development (LID)
Texas-San Antonio
Company Name
Management Position
Bonus Pay
Position Categories

Job Description


Mokara Hotel and Spa


The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.

The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

Job Description:

The Leader-in-Development (LID) program is a 12-month program designed to develop graduates into successful managers in the division they wish to pursue. The Rooms LID with a focus in front office will ideally spend 40 hours each week as a supervisor in the front desk and 10 hours completing contracts throughout the training property. Upon completion of the LID program, the Front Office LID will move into a managerial role at another Omni property.

Contracts are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each contract will provide resources and evaluation criteria.


Functions of the Front Office LID will be to complete all contracts within 12 months:

* Will be responsible for meeting with Division Head and Director of Human Resources each month as well as completing a monthly feedback report for the corporate office
* Hotel wide contracts include working as a housekeeping supervisor, participating in a New Hire Orientation and discussing the Omni Six Pillars, and understanding guest service functions along with the roles of other departments
* Front Office contracts include demonstrating the ability to properly check-in guests and check-out guests per Omni Standards, explaining front office forecasting procedures, understanding group blocks, performing duties in PBX and all Guest Service functions, and more.
* Other contracts include participating performing selected job functions in the Reservations Department, such as understanding various information tools, priorities, forecast information and the Select Guest program. Resources to completing this contract include the Director of Revenue, historical data files, group information reports, property management systems, and more.

Supervisory duties include but are not limited to:

* Front desk duties
* Checking VIP and Select Guest rooms (in-house and arrivals)
* Handling any guest complaints or special requests
* Projects as assigned by managers


Requirements for Leader-in-Development candidates:

* Bachelor’s degree in hospitality
* Passion for the hospitality industry
* Previous hotel/restaurant experience
* Ability to work 50 hours each week
* Ability to work a flexible schedule to include nights, weekends and holidays
* Excellent verbal and written skills, as well as ability to multitask
* Must be a self-starter and good follow-up skills
* Must be willing to relocate to new property upon completion of program 

Job Requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

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