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Front Office Agent (m/w)
Property Name:
Mandarin Oriental Hotel Munich
Date Posted:
11/23/16 3:45 PM
DE - Munich

A career with Mandarin Oriental Hotel Group opens up a wealth of exciting opportunities for you, both now and for your future development. Our vision is to be widely recognised as the best luxury hotel group in the world. The Group is renowned for creating a culture that provides a motivating and rewarding environment in which to thrive.

Position Details

We are looking for a Front Office Agent (M/F) as soon as possible to strengthen our team


  • Personal care of our guests as well as consulting and sales
  • Taking telephone reservations and requests
  • Be knowledgeable about all the services, facilities and events in the hotel
  • Check-in, Check-out and orientation services
  • Handling of "Trace Report", no-show, cancellation and walk-in
  • Safekeeping of MOHG standards



  • Completed apprenticeship in hotel industry
  • Experience at the Front Office and in a similar luxury environment
  • Provide a warm and friendly service to our exclusive guests
  • Your mode of operation is characterized by attention to detail and a high degree of autonomy
  • Familiar with Guest Service related IT&T systems, particularly PSMS
  • Fluent in German and English



You can expect a modern and very personal work environment as well as multiple development potentialities within the hotel and the Mandarin Oriental Group. Our in-house Learning and Developing Manager takes care of the best possible professional development, which is individually matched to our employees. Furthermore, we offer discounted accommodations within the Mandarin Oriental Group as well as in the houses of Selection of German Luxury.

(ref. 37161)
Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D