Food & Beverage Manager
Property Name:
Wyndham Cleveland Playhouse Square
Job Title 
Food & Beverage Manager
Location: 
Ohio-Cleveland
Company Name: 
Wyndham Hotel Group
City: 
Cleveland
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Yes
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
Food and Beverage Manager

Manages the Food & Beverage and Retail operations for multiple outlets, maintaining established cost and quality standards to ensure superior service and maximize profits. Comply with all food and beverage, health, liquor and safety regulations; comply with applicable federal, state, and local laws; schedule, evaluate, coach, and counsel Associates; train and mentor Associates in customer service; review and approve all recommendations and suggestions to hire, transfer, promote, suspend, discipline and discharge Food & Beverage and Retail Associates in a fair and equitable manner; comply with department budget, forecast, labor, revenue and profit benchmarks; track and maintain established inventories by coordinating the ordering and transferring of food, alcohol and operating supplies with business needs.

Essential Job Functions

Responsibilities include, but are not limited to:
1. Responsible for the management of the daily operation of the Food & Beverage outlets at a property: Including staffing, inventory controls, compliance, guest services, finances and employee relations. Works actively with the team to ensure all training, guest services and food handling guidelines are met. Ensures the training and development of the staff members and leaders in the departments is up to date and completed. (35% time)
2. Maintain positive guest, owner and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management for monitoring and follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (35% time)
3. Ensure compliance: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard operating Procedures. Ensure that all food handling processes are followed at all times along with kitchen safety standards. Perform daily inspections of product and service. Monitor cashier banks and ensure proper cash handling practices are followed. Oversee the proper entering and coding of all invoices and inventory information when food items are received. (15% time)
4. Cultivate a “Count on Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10 % time)
5. Performs other duties as needed (5% time)

Minimum Requirements and Qualifications

a) Education

• College degree preferred or equivalent training/experience

b) Training requirements
• Current local State Health & Alcohol certifications
• Valid driver’s license
• CPR certification, or to be obtained within 6 month of hire

c) Knowledge and skills
• Understanding of resort financials
• Demonstrated ability to work under pressure
• Strong leadership skills with ability to coach, mentor, train and develop staff
• Excellent verbal and written communication skills
• Ability to accurately follow instructions, both verbally and written
• Ability to maintain confidential information
• Detail oriented
• Ability to work under pressure
• Strong ability to multi task

d) Technical Skills
• Working knowledge of various computer software programs
• Working knowledge of property management systems
• Strong mathematical skills

e) Job experience
• 5 to 7 years of related work experience
• 3+ years supervisory experience
• 1 year of cash handling supervisory experience

Unless there is a legal requirement, experience will be accepted for the education requirement. 
  

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