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Property Name
The Fairmont Chateau Lake Louise
Job Title
Fairmont Gold Manager
Alberta-Banff/Lake Louise/Jasper
Lake Louise
Work Permit
Applicants who do not already have legal permission to work in Canada will not be considered.
Management Position
Bonus Pay
Position Categories
Rooms - Front Office/Guest Services, Rooms - Housekeeping, Rooms - Rooms Director

The Fairmont Chateau Lake Louise

The Fairmont Chateau Lake Louise is one of the largest hotels in the Canadian Rockies. Nestled on the edge of Lake Louise amidst the majestic Canadian Rocky Mountains, The Fairmont Chateau Lake Louise is an all-season, recreational paradise that has been attracting guests from around the world since 1890. The hotel has 550 guest rooms including a wide array of luxury suites. We also have an extensive Food and Beverage operation that includes five restaurants, a lobby bar, deli, and a lounge. We are minutes away from one of North America's largest ski resorts. From your doorstep you can hike, cross-country ski, mountain bike, or canoe. The Chateau is located 185 kms west of Calgary, 55 kms west of Banff, and 4 kms from the village of Lake Louise.

Job Details

Fairmont Gold Manager

At Fairmont Chateau Lake Louise, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As Fairmont Gold Manager, your leadership will foster an engaged team of service professionals who bring our exceptional “Fairmont Gold standards” to life – and turn moments into memories for our guests.

Hotel Overview: Nestled on the edge of Alberta’s Lake Louise in the majestic Canadian Rocky Mountains, The Fairmont Chateau Lake Louise is an all-season recreational paradise that has attracted guests from around the world since 1890. Only a two-hour drive west of Calgary, the property is enveloped by some of the most spectacular scenery on the planet. Facilities include 554 guest rooms, Health Club and Spa, five restaurants, a deli and a lounge. As well, we also have retail shopping, a business centre, horseback riding and canoeing in the Summer, and sleigh rides in the Winter.

Summary of Responsibilities:

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

* Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition

* Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services

* Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty

* Handle all Fairmont Gold comments/concerns. Collect this feedback to improve on quality of Fairmont Gold Service and Product

* Develop and maintain contact with business partners, concessionaires, local community and counterparts of Fairmont Gold throughout Fairmont Hotels and Resorts

* Develop an engaged, enthusiastic and guest driven team through recruitment, training, personal and professional development and recognition

* Provide guidance and motivation to the Fairmont Gold team

* Develop/update job descriptions, JTC’s, training manuals, systems and procedures for all positions are clearly documented and easily accessible

* Ensure that Guest and Colleague concerns are resolved in a professional and timely manner

* Coach and mentor colleagues. Creating an environment that allows colleagues to exceed guest expectations and provide a path for career development with Fairmont Hotels and Resorts

* Conduct performance management in a timely manner

* Establish effective goals, measurements and action plans for the department; EES, GSI, H&S, ECO, Richey and Financial

* Representative on the Fairmont President’s Club hotel wide committee ensuring guest expectations are met and exceeded

* Maintain/Exceed company core standards for Fairmont Gold Product and Service

* Effective and timely interaction with all Hotel departments including participation and representation in hotel wide meetings /committees as required

* Member of the hotel revenue management team (Yield)

* Maximization of revenue by balancing daily A.R.R. and occupancy

* Work with Revenue Manager, Reservations Manager, Director of F&B, Sales Manager & Front Office Manager to ensure strategies are in place to maximize Fairmont Gold revenue opportunities

* Maintain department efficiency/productivity

* Involvement in annual operations budget -expenses, staffing levels and productivity

* Complete month end commentaries with outlook and planning toward future months

* Crisis management and BCP plans for the departments of Fairmont Gold

* Execute departmental Health & Safety mandate including WCB policies and practices

* Ensure existing Environmental initiatives are adhered to and new ideas submitted when possible

* Departmental payroll administration

Job Requirements

* Minimum of 2 years, 4 Diamond Hotel Concierge or Front Office Leadership experience

* Proven commitment to Guest Service and exceeding guest expectations

* Proven ability to effectively lead, motivate and develop your team

* Strong guest service orientation and training skills background

* Highly motivated, organized, goal and results oriented individual who thrives under pressure

* Excellent organizational, written/verbal communication and interpersonal skills

* Professional in presentation and demeanor

* Comprehensive knowledge of Front Office operations, policies and procedures

* Operational knowledge of Micros Fidelio Opera, Excel and Word

Visa Requirements: Applicant must hold the proper work authorization to be legally eligible to work in Canada.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise!


At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Job Level
: Management / Supervisory

: Full-time

: Rotating / Shift Work

: No

Closing Date
: 05.Dec.2016, 8:59:00 PM

Job Number: