Fairmont Gold Butler

Fairmont Dubai

Location: AE - Dubai

21/11/16 17:30
Employer
Job Details
Fairmont Gold Butler
Warm, engaging service that anticipates our guests’ needs is a hallmark of our Fairmont Hotels & Resorts experience. We invite you to showcase your passion for guest service as a Butler, where your exemplary standard of care and personal attention will make our guests feel not only comfortable, but also valued.

Hotel Overview:

A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Just minutes from Dubai's key attractions, our hotel is linked to the Dubai International Convention Centre. Ten contemporary dining experiences intrigue the palate, our signature Spa and health facilities offer a wealth of amenities, including two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

Summary of Responsibilities:
Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:

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Consistently offer professional, friendly and engaging service

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Identify and anticipate guests’ needs and ensure personalized service is provided

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Provide Food and Beverage services as required

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Assist with any plans or arrangements the guest intends to make during their stay

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Ensure that all requests from guests are made possible and are followed up on

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Fully understand and have knowledge of all in suite services, technology, amenities, functions and systems

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Assist guests regarding hotel facilities in an informative and helpful way

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Follow department policies, procedures and service standards

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Follow all safety policies

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Other duties as assigned

Qualifications:

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Previous customer related experience an asset

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Must possess a professional presentation

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Must possess outstanding guest services skills and sophisticated verbal and communication skills

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Computer literate in Microsoft Window applications an asset

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Strong interpersonal and problem solving abilities

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Highly responsible & reliable

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Ability to work well under pressure in a fast paced environment

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Ability to work cohesively as part of a team

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Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

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Frequent standing and walking throughout shift

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Occasional kneeling, pushing, pulling, lifting up to 20lbs.

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Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:

Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation