F&b Manager
Job Title: 
F&b Manager
Property Name:
ROW NYC
Location: 
New York-New York City
Company Name: 
Management  Position? 
Yes
Entry Level Position? 
No
Work Permit Needed? 
Applicants who do not already have legal permission to work in the United States will not be considered.
 
Corporate Overview
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.

Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas and Seattle.
Job Description

The Food & Beverage Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet’s operations, while maintaining a profitable F&B outlet and high quality products and service levels.  He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

Responsibilities
  • Oversee all aspects of the daily operation of the outlet.
  • Maintain District M restaurant look and visual standards
  • Supervise outlet personnel.
  • Respond to guest complaints in a timely manner.
  • Respond quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards.
  • Work with other F&B managers and keep them informed of issues as they arise.
  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
  • Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
  • Prepare and submit required reports in a timely manner.
  • Maintains a house bank and keeps an accurate report of daily receipts and deposits.
  • Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee schedules, quarterly actions plans.
  • Monitor quality of service in F&B outlet.
  • Assist in menu planning and preparation.
  • Supervises set up of Food and Beverage space to ensure timely and accurate room sets and ensures service staff is prepared and organized, and consistently delivers high standards of service.

  • Ensures proper sequence of service for events.
  • Ensure compliance with all local liquor laws, and health and sanitation regulations.
  • Ensure compliance with SOP’s in all outlets.
  • Ensure compliance with requisition procedures.
  • Be visible on the floor and assist staff as needed during each meal period.
  • Ensure the training of employees on SOP’s and technical job tasks.
  • Knowledge and execute payroll for F&B associates.

  • Knowledge of Union Collective Bargaining Agreement preferred.

  • Provides guests with excellent food service and presentation.

  • Schedules staff members at proper staffing levels; watches labor costs daily to ensure efficiency in scheduling.

  • Requisitions supplies when needed and maintains adequate levels of inventory supplies to meet function needs.

  • Maintains orderly back areas and ensures equipment is kept clean and stored in a secure manner.

  • Controls food and liquor cost for F&B outlets. Accurate account for Month End liquor Inventory.

  • Sources new products and orders inventory for F&B outlets.

  • Coordinates with other departments on events and staffing.

  • Develop/maintain knowledge of market trends, competition and customers.

  • Be involved in and/or conduct departmental and hotel training.

  • Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.

  • Complete tip reporting.

  • Understand, implement and monitor corporate promotions in outlet.

  • Ensure overall guest satisfaction.

Job Requirements
Qualifications
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.
  • Flexible schedule to work weekends, evenings, days and Holidays.