Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.
Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.
The Executive Housekeeper manages the largest department in the hotel. The Executive Housekeeper is responsible for planning, organizing, and executing the activities of departments, which control the flow of available guestrooms for sale in the hotel. The cleanliness of the entire hotel and much of a guest's overall impression of the hotel is related to Housekeeping and therefore the responsibility of the Executive Housekeeper.
-Minimum of 3-year hotel housekeeping management or relative experience.
-Willingness to work a highly flexible and frequently changing work schedule based on business volume, including weekends, evenings, and early mornings.
-Ability to multi-task and effectively prioritize.
-Strong organizational and communication skills
-Detail Oriented, self-motivated and ability to multi task
-Ability to grow the culture of performance, trust, credibility and collaboration with clients and all hotel departments.
-Ability to communicate sincerely and effectively with all hotel departments and guests.
-Strong product knowledge and a thorough understanding of hotel operations.
-Maintain professional appearance and conduct.
-Plans and organizes the cleaning of all guests' rooms and public areas.
-Provide supportive leadership and teaching that everything communicates.
-Ensure that all associates have received Sheraton Brand Training.
-Inspect cleanliness of all hotel rooms and public areas.
-Provide current and prospective associates with information about Hotel policies and job duties.
-Perform difficult staffing duties, including dealing with understaffing, resolving disputes, and assistance in administering disciplinary procedures.
-Ensure Sheraton and Stanford Hotel service standards are maintained.
-Maintain records and complete statistical reports concerning personnel-related data such as hire, transfers, performance reviews and absenteeism rates.
-Develop training programs and identify training needs.
-Develop specific goals and plans to prioritize, organize, and accomplish work projects and tasks.
-Developing a stable, competent work force and encourage personal growth of all personnel through periodic evaluation and review.
-Order and purchase linens, towels, and housekeeping supplies.
-Is current on latest housekeeping and laundry technology.
-Work closely with vendors to assure proper pricing, delivery, and maintenance.
-Solid understanding of housekeeping and laundry supplies and pars.
-Member of the Executive Committee.
-Perform other related duties as required.
-Respond to client issues promptly, providing solutions that connect.
-Comply with all hotel policies, procedures and standards.
-Attend all required training sessions and other meetings as required.
-Complete all reports and tasks promptly and accurately.
Must be a citizen of this country or possess a valid work permit.
- Must live in the local area or within commuting distance.
- Local applicants will be considered first.
- Must be willing to work a variety of day/night and weekend shifts.
- Able to lift, push, pull or carry up to 20 pounds.
- Must be able to read, write and speak English.
- Must be able to converse in basic English.
- Must be able to use basic email, Microsoft Excel and Microsoft Word programs.
- Requires strong organizational skills.
- Must be able to work independently.
- Must meet grooming standards.
- We provide a substance free environment. Substance testing is mandatory.
- Candidate must be able to pass a background and credit check.
- Meet/exceed customer expectations.
- Must meet or exceed the team expectations.
College Degree or equivalent work experience in related field.