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4B9D5DE38240841E
Director of Lodge Housekeeping
Property Name
Sunriver Resort
Job Title
Director of Lodge Housekeeping
Location
Oregon-Portland
Company Name
City
Sunriver
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Housekeeper

Sunriver Resort, Oregon's most popular resort destination, is located on the Eastern slopes of the Cascade Mountain Range, 17 miles south of Bend, Oregon. Enjoying nearly 300 days of sunshine each year, Sunriver Resort combines world-class recreation and resort amenities with Oregon's natural beauty to create an extraordinary vacation destination. The resort boasts three world-class golf courses, which have won many awards including Golf Magazine's coveted Gold Medal as one of America's best golf resorts. Guests looking to relax can take refuge in our renowned Sage Springs Club and Spa. Offering a full range of massages, facials, body treatments, and salon services, our spa is the refuge of choice for relaxation-seekers.

Job Description


Job OverviewThis position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be held accountable for the successful financial results and efficiency of the housekeeping operations to include maintenance of guest rooms, public space and heart-of-house areas. Additionally, s/he will provide leadership, guidance and support to the housekeeping team (to include, but not limited to, laundry and uniform teams) in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for Destination Hotels.Essential Functions
  • Demonstrate expertise and knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
  • Prepare and properly distribute room assignment sheets to scheduled staff and ensure assignments are completed at the end of each shift
  • Demonstrate financial acumen and prepare forecasts, monitor daily reports and control the expenses per the department budget without sacrificing the quality of product and/or services
  • Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space and heart-of-house areas; effectively manage the maintenance program according to standards
  • Instills a calm, organized approach when interacting in stressful situations; approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
  • Ensure that sufficient staffing is present to meet the daily business demands
  • Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
  • Foster and maintain strong, positive and supportive relationships with team members across all departments through effective communication and collaboration of exchanging ideas for best practices
  • Take ownership to recruit, hire, train and successfully support and manage the talent of all new and existing team members

Job Requirements


  • High school diploma or general education degree (GED or minimum of five years related experience and/or training; or equivalent combination of education and experience)
  • College degree preferred
  • Minimum of five years supervisory experience in a high volume setting preferred
  • Previous hospitality experience in a Four Diamond quality organization preferred
  • Previous experience with Windows, Office, and property management systems highly desirable
  • Must be able to understand, speak, read, and write in the basic English language
  • Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
  • Demonstrate ability to compute basic arithmetic
  • Must be available to work, varied shifts and flexible schedules